Emergency

And below is what you must do before posting a HijackThis and also it explains how to attach the logs. They must be attachments. Also HijackThis must be installed and run correctly.

Also what are the names of the fake antivirus scanners you are seeing?

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

Also since you more than likely have one of the infections from Smitfraud Family, run this procedure:

SpywareQuake & SpyFalcon Removal Procedure


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
  • Bitdefender
  • Panda Scan
  • HijackThis
  • smitfiles.txt log from the SpywareQuake removal procedure

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