Emsisoft anti malware want stop working or delete in program

mslady · Jan 15, 2011

hello major geek,

two nights ago i cleaned my computer with your "read me" page. i downloaded the emsisoft software b/c you recommended. now i keep error messages, certain things want open. adobe reader started going haw wire, internetexploer kept freezing when i tried to click on something. i tried deleting all the folders i could find on my computer for the malware software & rebooted, but it is still there under programs. and when turn my computer on it still pops up how is this happening if i removed the folder? i even tried contacting them several times but i still have not heard anything after two days. please someone help me b/c now i cannot open google chrome even after i removed it & downloaded it again. my laptop was working just fine until all of this. and i need help bad b/c i am a student and use my laptop for class.

i reinstalled all of adobe so i am not getting error messages thus far

DavidGP · Jan 15, 2011

Hi

What Windows version and Service Pack are you using?

How did you remove Emisoft AntiMalware, did you use Add/Remove or just delete the folders? if you deleted the folders then thats your problem, you may need to re-install it and then use Add/Remove to uninstall or use Revo Uninstaller HERE.

What other Security software do you have installed? please name all? as running multiple security applications is not advisable as it can cause software issues.

Can you boot into Safe Mode (F8 at boot) ok?

If you ran Emisoft Antimalware, did it find any malware? and if so did you remove it?

samtal · Jan 15, 2011

Have you tried a system restore to before the problem started?

XP:
http://support.microsoft.com/kb/306084

Vista & W7:
http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/

and use only Malwarebytes or superantispyware:
http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html

mslady · Jan 15, 2011

i went to the site, contacted the ppl & no such luck. so then i went on there later and they had live people. so i got on there and finally after like two hours we got it off. I WILL NEVER USE IT AGAIN! i am just shock that this site dont research/test the things they recommend, b/c i got it from it. it was a feature product! i will never use them for this reason & they never contact you if you email them, but lie & say we will get back in 24 hours or less. it's been what three days since i downloaded it & tried to contact them by email. i yet to see anything in my inbox! now i am going to re-clean the entire computer with "read me first" page and see what happens then...

DavidGP · Jan 15, 2011

Hi

What site did you goto? and what live people?

i am just shock that this site dont research/test the things they recommend, b/c i got it from it. it was a feature product!
Click to expand...

Thats just the thing is that we do test every application thats listed out and the software your speaking of I have run myself and its been fine as have others, Majorgeeks does test each application out unlike many other download sites who do not! Sadly we or anyone cannot factor in a specific PCs setup and that an given applicaiton will work ok, it may not.

now i am going to re-clean the entire computer with "read me first" page and see what happens then...
Click to expand...

What are you doing and this read me first is?

The internet is always a pain in the behind as text typed at times doesnt reflect the conversation that you would have in person with someone, so dont take my comments above a argumentitive as they are not, they just are trying to get to the issue you have from your cryptic postings.

mslady · Jan 15, 2011

i went to www.emsisoft.com & click on support, scroll down to live support, it said online so i connected to someone. now i am re-cleaning using Vista Malware Removal/Cleaning Procedure thread from chaslang..... http://forums.majorgeeks.com/showthread.php?t=139681

following steps 1-6 in order. download/disable user account/installing&run super/mb.exe/comb/root
right now i am doing a complete scan using the first tool... this is where i am thus far...

DavidGP · Jan 15, 2011

Ah ok, Chas's guide is good and will highlight if you have any malware on your PC, and the malware removal team will sort you out if you have any malware, kind of dont think you have but its best to be safe.

Do let us know in this thread how you get on and remember to start a new thread in the malware removal forum area and attach the logs from the guide.

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Emsisoft anti malware want stop working or delete in program

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