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Discussion in 'Malware Help (A Specialist Will Reply)' started by triten82, Aug 15, 2013.

  1. triten82

    triten82 Private E-2

    So I was infected with this today after I downloaded a video converter from cnet.com I have run through the would remove google redirect but The redirect is still here. This is the second redirect but no luck removing this time here are my logs from GoordFIX, TDS killer, and MBR check. I tried to uninstall the entrusted11 toolbar from the control panel but if I click uninstall nothing happens
     

    Attached Files:

    triten82, Aug 15, 2013
    #1
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You do not appear to have attached most of the logs from the R&R. So... for your reference, I shall include a link and you can ensure that you have run it all. Then come back with logs attached. :)

    READ & RUN ME FIRST. Malware Removal Guide
     
    Kestrel13!, Aug 16, 2013
    #2
  3. triten82

    triten82 Private E-2

    Here are some more logs TDSSkiller found zero threats
     

    Attached Files:

    triten82, Aug 17, 2013
    #3
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I still need to see the log from Malware Bytes and the MGlogs.zip from running MGTools.exe please. :)
     
    Kestrel13!, Aug 17, 2013
    #4
  5. triten82

    triten82 Private E-2

    Sorry forgot to post them for some reason here they are.
     

    Attached Files:

    triten82, Aug 22, 2013
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to download and use the correct version of MGtools. You are using a version from 3 years ago. Please attach a new log from the correct version for Kestrel13!
     
    chaslang, Aug 22, 2013
    #6
  7. triten82

    triten82 Private E-2

    I haven't been able to find a updated version, I tried searching and sorting by downloads but nothing. Even searching on google I find only animation software and posts about MGtools logs. I am finding posts from 2013 about it but why cant I find a download?
     
    triten82, Aug 23, 2013
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You should not be searching anywhere. You should be using the READ & RUN ME links.
     
    chaslang, Aug 23, 2013
    #8
  9. triten82

    triten82 Private E-2

    I re-downloaded it from the read me first link and made another log.
     

    Attached Files:

    triten82, Aug 24, 2013
    #9
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Have Revo uninstaller take care of these:

    • DefaultTab
    • entrusted11 Toolbar

    Re run Hitman and have it delete Potential Unwanted Programs

    Let me know then what issues remain. :)
     
    Kestrel13!, Aug 24, 2013
    #10
  11. triten82

    triten82 Private E-2

    I have a few things happening now. Quite frequently when I am moving my mouse times when I lift it up slightly to move it my cursor will shoot off to the bottom of the screen and it has never done that before. It is like a old ball mouse when you would lift it off and set it back down, I have a Razer Deathadder. Also I was looking for a old wallpaper on my external HD the other day and some times when I would close a image it would back me out of the folder to the previous page. Maybe I just need to reformat? Almost forgot I use lumosity.com and now the games wont load they just sit there haven't been able to do any training with it for a while now.
     
    triten82, Aug 27, 2013
    #11
  12. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Did you uninstall what I asked and did you have Hitman fix those? :confused
     
    Kestrel13!, Aug 28, 2013
    #12
  13. triten82

    triten82 Private E-2

    Yes I did
     
    triten82, Aug 29, 2013
    #13
  14. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    All your remaining issues are not topic for the malware forum. You can post about that in the software forum. :)

    You are no longer being redirected, correct?
     
    Kestrel13!, Aug 29, 2013
    #14
  15. triten82

    triten82 Private E-2

    that is correct
     
    triten82, Sep 3, 2013
    #15
  16. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    7. After doing the above, you should work thru the below link:
     
    Kestrel13!, Sep 3, 2013
    #16

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