Error Code:-5004 : 0x80070005

I keep getting this error code when I downloading my web cam software. Any help would be greatly appreciated.

Error Code: -5004 : 0x80070005
Error Information:
>SetupDLL\SetupDLL.cpp (1968)
PAPP:Advanced Video FX Engine
PVENDOR:Creative Technology Ltd (www.creative.com)
PGUID5BA7C09-E523-478C-9C37-A1D86C76383E
$9.1.0.429
@Windows XP Service Pack 1 (2600) IE 6.0.2800.1106

 

The subcode 0x80070005 means "access is denied" so there is something that InstallShield is detecting as not having the proper rights to.


1) Right click on the key HKEY_LOCAL_MACHINE\SOFTWARE
2) Click on 'Permissions...'
3) Under the tab 'Security' click on 'Advanced'
4) Tick on the checkbox of 'Replace permission entries on all child objects with entries shown here that apply to child objects'

Hope this helps.

 

Thanks for the help; can you tell me where I can click on the HKEY local machine\software? I'm not that good with computers. Thanks!

 

Rather than editing the registry try this:

go here and download "Dial-aFix":

http://www.majorgeeks.com/download4899.html

Unzip "Dial-a-fix" and run the .exe.

At the bottom of the window that opens, click on the "hammer", this will open "Dial-a-Fix" tools.

In the upper pane look for "repair permissions" and select by clicking on it.

Click "GO"

Let "Dial-a-Fix" do it's thing which may take a while to complete.

See if this takes care of your problem.

 

Hello... I have tried your steps, and when I click on apply, regedit stops working...
I started to work on this solution as I was redirected here from a google search for that error number as I was trying to repair my internet email send link send page options which are currently greyed out...

I am running windows 7 pro.
I tried dial a fix but it does not run on windows 7...
Here are the steps I was trying to take...
http://www.eggheadcafe.com/software/aspnet/33314717/send-email-grayed-out-in.aspx

Thank you in advance for your help...

 

godsdragon, you need to start your own thread. This thread is from 2007! At MajorGeeks, it is not advisable to post in an old thread unless you have found a solution to the OP's problem.
It also is not good forum etiquette to add your problem to someone else's thread.
Start here: http://forums.majorgeeks.com/forumdisplay.php?f=21
click on the new thread button so you have your own thread.

 

Sorry, I did not know about this rule about forum ettiquette...
I will abide by that rule in the future.:-o
Thank you for the link to a new thread.

Ed