Error opening a new program

Discussion in 'Malware Help (A Specialist Will Reply)' started by Tripletoe, Sep 8, 2014.

  1. Tripletoe

    Tripletoe Private E-2

    TOSHIBA Satellite L850D
    Windows 8.1 (x64)

    I purchased and installed Legacy 8 Genealogy Program a couple months ago. It appears to install correctly but when I try to run it I get this error message. "ActiveX component can't create object" The company's website provides some recommended fixes all of which I have tried and have been unsuccessful. One recommended fix was to upgrade to Windows 8.1 from 8.0 which I did and that fixed the issue once. The next attempt at opening the program produced the same error message. It was suggested to me that it could be a malware problem which is why I'm here. I'm at a loss and could use some help if someone has any suggestions.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    This doesn't sound like a malware issue, but there are some things to clean up.

    Rerun RogueKiller and have it fix this item:
    Code:
    ¤¤¤ Scheduled tasks : 2 ¤¤¤
    [Suspicious.Path] [URL="file://\\4670"]\\4670[/URL] -- wscript.exe (C:\Users\Admin\AppData\Local\Temp\launchie.vbs //B) -> FOUND
    Now rerun Hitman and have it fix everything it finds.

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Reboot and rescan with RogueKiller and Hitman and attach those new lolgs as well.

    Tell me how things are running.
     
  3. Tripletoe

    Tripletoe Private E-2

    Okay, hopefully did it all correctly.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rerun Hitman and have it fix that one Malware Remnant. Be sure to tell me how things are running.
     
  5. Tripletoe

    Tripletoe Private E-2

    Did all that, it does seem to be running more smoothly so thank you for your help with that. Unfortunately, the original error with the program is still there.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am afraid you will have to post in the software forum for additional assistance. My next post will give you the final cleanup.
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase it, it provide no protection. It do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. Go back to step 6 of the READ ME and re-enable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, Win 7/8 - it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
     

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