Error Protector, Win Anti Virus, HELP!!

I've got an infection that I can't get rid of with Error Protector, WinAntiVirus.com and other similar sites taking over my system. A LOT of pop-ups too. I once in the past had help from you guys and I believe we started with Hijackthis, but its been a couple years and I don't remember the details. Any help would be great!

Scott

 

Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis

• Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..

http://www.majorgeeks.com/images/grenade.gifWhen you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

• CounterSpy
• AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
• Bitdefender - from step 6
• Panda Scan - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Okay, I've run everything that I could as directed.

I ran SpyBot. Then ran AVG Anti-Spyware. There was nothing found in that report, even though there has been in the past when i've run it. I have several things quarantined.

I could not get either bitdefender nor panda to run an online scan i kept getting errors even after updating Java, and ActiveX.

I've attached the runkeys and newfiles, as well as my hijack this log.


Thanks for all your help!

 

Try the online scans in Safe Mode, they are real important in cleaning up your system.

 

Okay, I am able to run Panda in safe mode. BDefinder will still not run. It just comes up a blank screen with an error of

Line : 6
Char: 1
Error : Object Expectd
Code: 0

and the URL

I've also noticed continous problems with rundll32.exe

for instance in control panel (and elsewhere) i get an error that windows can't find rundll32.exe

i can't open add/remove programs as well as several other control panel functions. i originally installed a HOSTs file, in hopes of killing some of the popups.

i'll attach the panda report shortly.

Thanks!

 

okay, here is the panda report

 

Heres the new AVG report

 

If you will attach a fresh GetRunKey, ShowNew and HJT log.

 

Attachments as requested.

 

Thanks!

 

First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.

Now scan with HijackThis and check the boxes for the following entries:
( Make sure ALL browser windows are closed when you click FIX )

R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

O2 - BHO: (no name) - {10986308-76BF-44A2-845D-86BB5A971797} - C:\WINDOWS\system32\ddcca.dll
O2 - BHO: (no name) - {9DD4CCA1-2902-46E2-957A-8EC56C247200} - C:\WINDOWS\system32\gebcy.dll (file missing)
O2 - BHO: (no name) - {C6039E6C-BDE9-4de5-BB40-768CAA584FDC} - C:\WINDOWS\system32\gbvhqdqd.dll
O2 - BHO: (no name) - {FD2A7D3A-3DA1-4CA5-AD39-B4C3A72B567F} - C:\WINDOWS\system32\rqrpqrp.dll

O4 - HKLM\..\Run: [lanmanwrk.exe] C:\WINDOWS\System32\lanmanwrk.exe
O4 - HKLM\..\Run: [SystemOptimizer] rundll32.exe "C:\WINDOWS\system32\oqawvojd.dll",forkonce

O8 - Extra context menu item: &Search - http://kl.bar.need2find.com/KL/menusearch.html?p=KL

O18 - Filter: text/html - (no CLSID) - (no file)

O20 - Winlogon Notify: ddcca - C:\WINDOWS\system32\ddcca.dll
O20 - Winlogon Notify: gebcy - C:\WINDOWS\system32\gebcy.dll (file missing)
O20 - Winlogon Notify: rqrpqrp - C:\WINDOWS\SYSTEM32\rqrpqrp.dll
O20 - Winlogon Notify: winmqx32 - winmqx32.dll (file missing)

Again, make sure ALL browser windows are closed when you click FIX.

Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixme.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixme.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Next, run CCleaner to clean up cookies and temp files.

After you complete the above, proceed with the rest of this fix...

Next Reset Web Settings & Default Security Settings

Note for IE 6 users:
To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK

To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites. For IE 7 users, simply click the "Reset all zones to default level" button.

Note for IE 7 users:
Select Internet Options, then the Advanced Tab and then the Reset button under Reset Internet Explorer Settings.


Finally, I would like you to flush your System Restore points. Please follow the instructions below:

• Disable and Re-enable System Restore
  
• Turn OFF System Restore to flush any bad Restore Points.
  
• Then, follow the instructions at the bottom of the linked page to Re-enable the Restore Utility which will create a fresh restore point.

After you complete the above reboot once more and then attach the following logs.

• HijackThis Log
• ShowNew Log
• GetRunKey Log
• Avenger Log

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Thanks for the reply. I'm having trouble with the system restore. I can't get to my computer properties. When I try I get the error i mentinod above: Windows cannot find C:\windows\system32\rundll32.exe


i can't access any functions from my control panel either.

Thanks

 

Disregard my last post, i found a rundll32 file on my system a copied it over and everything is working.

Attached are the logs.

 

HJThis log

 

Scan with HijackThis and check the boxes for the following entries:
( Make sure ALL browser windows are closed when you click FIX )
O2 - BHO: (no name) - {FD2A7D3A-3DA1-4CA5-AD39-B4C3A72B567F} - C:\WINDOWS\system32\rqrpqrp.dll (file missing)

O20 - Winlogon Notify: rqrpqrp - rqrpqrp.dll (file missing)

Again, make sure ALL browser windows are closed when you click FIX.

• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Next, run CCleaner to clean up cookies and temp files.

After you complete the above, attach a fresh HJT log and the Avenger Log.

 

Here are the logs. Thanks!

 

Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, and the C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!