Error when shutting last windows explorer window

Hi,

I've been through the malware process and am now clean.

My problem is that when closing the last window of "Windows Explorer" there is a crash - the "report" window comes up that sends info to Microsoft. Sometimes, the error is more serious - you can't access the desktop without going to the process explorer and killing the entire process tree for explorer. Usually, though, the screen just flashes a few times and you can then reopen Windows Explorer if necessary.

As long as you keep one window in explorer open, however, you can close other windows with no crash.

I am wondering if this is worth attempting a repair install. I am worried it is a sign of worse problems to come.

This is XP Pro.

Thanks.

 

Here is the info, and I'm going to check safe mode now. Thanks.

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: unknown
ModVer: 0.0.0.0 Offset: 025516d3



Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 8/11/2008
Time: 6:43:20 PM
User: N/A
Computer: DBV1GZB1
Description:
Fault bucket 580788999.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 35 38 30 37 38 38 39 39 58078899
0010: 39 0d 0a 9..

 

Ok, I was unable to reproduce the error in safe mode.

Also, I should have mentioned this error appeared only after I had run the registry cleaner by "Eusing." This was before I knew about CC.

It found a boatload of issues, and I allowed it to correct all of them. After that, the error message came up whenever I would close windows explorer if and only if there was only one window open. At first, it was a DEP error, and I then disabled that service, at which point the error just turned into a general crash error (the one that lets you send info to Microsoft). I have since reenabled DEP, but the error message remains the generic one.

Anyway, I never got this error before Eusing. I did go through the malware check and followed all steps in your other forum on that. Definitely speeded up my startup but I still have this error.

In case you need this:

Time of this report: 8/11/2008, 19:02:07
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.070227-2300)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: OptiPlex GX620
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A10
Processor: Intel(R) Pentium(R) D CPU 3.60GHz (2 CPUs)
Memory: 2046MB RAM
Page File: 942MB used, 2996MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

Card name: NVIDIA GeForce 7950 GT
Manufacturer: NVIDIA
Chip type: GeForce 7950 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0295&SUBSYS_230B19F1&REV_A1
Display Memory: 256.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Dell E770s
Monitor Max Res: 1280,1024
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.6921 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 12/5/2007 02:41:00, 5773568 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 12/5/2007 02:41:00, 7435392 bytes
Device Identifier: {D7B71E3E-41D5-11CF-4861-000300C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0295
SubSys ID: 0x230B19F1
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A

 

Is any of this info useful?

Thanks.