Errorsafe.com invading me.

Discussion in 'Malware Help (A Specialist Will Reply)' started by Luckyneil, Apr 27, 2007.

  1. Luckyneil

    Luckyneil Private First Class

    When in Firefox I get a new webpage that pops up automatically and says Errorsafe will now scan my computer. I click on x to close firefox and another window pops up and another....finally after about 7 or 8 clicks firefox closes completely and losing anything I had written.
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Best option for you is to follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     
  3. Luckyneil

    Luckyneil Private First Class

    I just completed the entire procedure with Chaslang. I followed every step carefully including the "How to Protect Youself" sticky. I started this new thread thinking that this was some minor little thing, easily fixed. :cry

    What if I just post a HJT log?
     
  4. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Nope need the full steps run again, you have malware in which it trys to get you to click the link and purchase some useless cleanup tool, Hijackthis does not give a full picture of whats infected your machine.


    Following the Protect Guide by Chaslang will help protect your PC, but sadly it cannot protect your PC from what you download or websites you surf.
     

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