Everything is so sticky slow

Discussion in 'Malware Help (A Specialist Will Reply)' started by plomper1, Nov 17, 2014.

  1. plomper1

    plomper1 Private E-2

    hi
    my pc is so slow apps are taking ages to open
    and browsers
    Thanks in advance
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. But we can clean up a few items.

    First, I suggest you use a Startup_CPL manager.

    I strongly advise you to cleanup your Desktop. Remove everything but links to run programs. Do not download and save programs here and definitely do not use it for long term storage. You need to keep ComboFix.exe here for now as we need it, but we will be removing it when we are finished with your cleanup. A cluttered Desktop is malware's playground and it can also cause performance degradation especially when you start saving large files here like you are doing.

    Now rerun RogueKiller and remove these items:
    Code:
    ¤¤¤ Registry : 70 ¤¤¤
    [PUP] HKEY_CLASSES_ROOT\CLSID\{408CFAD9-8F13-4747-8EC7-770A339C7237} -> Found
    [PUP] HKEY_CLASSES_ROOT\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7} -> Found
    [PUP] HKEY_CLASSES_ROOT\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3} -> Found
    [PUP] HKEY_CLASSES_ROOT\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233} -> Found
    [PUP] HKEY_CLASSES_ROOT\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9} -> Found
    [PUP] HKEY_CLASSES_ROOT\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468} -> Found
    [PUP] HKEY_CLASSES_ROOT\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} -> Found
    [PUP] HKEY_CLASSES_ROOT\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706} -> Found
    [PUP] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233} -> Found
    Next, rerun Hitman ane fix this item:
    Potential Unwanted Programs _________________________________________________

    ask.com
    C:\Users\Administrator\Local Settings\Application Data\Google\Chrome\User Data\Default\Web Data

    Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Rerun MBAM and have it fix everything it finds.


    Reboot and rescan with both RogueKiller and Hitman and attach the new logs.

    Be sure to tell me how things are running.
     
  3. plomper1

    plomper1 Private E-2

    hitman won't let me remove infections because it says licence expired
    i skipped that step
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Can you manually remove it?
     
  5. plomper1

    plomper1 Private E-2

    things are 80% better
    still lagging on opening apps

    i received a success message about adding the to the registry.


    not found

    C:\Users\Administrator\Local Settings\Application Data\Google\Chrome\User Data\Default\Web Data

    thanks
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Download OTM by Old Timer and save it to your Desktop.


    Code:
    :Processes
    explorer.exe
    
    :files
    C:\Users\user1\Local Settings\Application Data\Google\Chrome\User Data\Default\Web Data
    
    :Commands
    [purity]
    [ResetHosts]
    [emptytemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it in your next reply.

    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach this log file to your next message.
     
  7. plomper1

    plomper1 Private E-2

    thanks
     

    Attached Files:

  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Ok, what issues remain, if any?
     
  9. plomper1

    plomper1 Private E-2

    i get this message on some sites eg: gmail:


    there is a problem with this website's security certificate
    We recommend that you close this webpage and do not continue to this website.
    Click here to close this webpage.
    Continue to this website (not recommended).
    More information
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    That is a software issues. However, you can just click on the continue button.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  11. plomper1

    plomper1 Private E-2

    As always..
    You rock!
    Thanks
     
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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