Evil Malware not going away

Welcome to Majorgeeks!

Sadly not everything we need to know, we will need you to follow the below guide and attach all the logs requested.

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

You did not rename HijackThis as requested in step 7 of the READ ME. Because you did not rename it, some of the malware you have may not show in your HJT log and we may not get the fixes correct. You must rename C:\Program Files\HJT\HijackThis.exe to C:\Program Files\HJT\analyse.exe

Do this now before continuing on to the below steps!



Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 6
Java 2 Platform, Enterprise Edition 1.4 SDK
Java 2 Runtime Environment, SE v1.4.2_03

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

If you need the Sun Java Development kit you can get it here: http://java.sun.com/javase/downloads/index.jsp

Uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below two folders which may be left behind by the uninstall:
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software

Also delete the below folder
C:\Documents and Settings\Tim\Application Data\Viewpoint


Continue by downloading a tool we will need - Pocket KillBox

Save it to its own folder somewhere that you will be able to locate it later.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/mywaybiz
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/mywaybiz
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKCU\..\Run: [bw2qRTj9g] appscax.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O15 - Trusted Zone: *.musicmatch.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O20 - Winlogon Notify: jkhfe - C:\WINDOWS\system32\jkhfe.dll (file missing)

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe

• select File, Cleanup, Delete All Backups
• Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
• Then after it deletes the files click the Exit (Save Settings) button.

NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\system32\jkhfe.dll
C:\WINDOWS\system32\appscax.exe
c:\temp\salmau.dat
c:\program files\SearchRelevant
C:\Program Files\SearchRelevant\SearchRelevant1.dll
C:\Documents and Settings\crack\crack.exe
C:\Documents and Settings\Fraps_install.exe
C:\Program Files\BitComet\Downloads\Fraps_+_crack.rar

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But if you do get this message, please let me know!)

If Killbox does not reboot just reboot your PC yourself.


Now please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Try again after emptying your browser cache and clicking refresh. If you cannot attach files now then explain exactly what is happening. Make sure you observe the Manage Attachments window closely for errors. They are not always very obvious.

 

Are you browsing to the files and clicking Upload? What happens?

If you attached files before, you should be able to attach them now. Make sure you are trying to attach NEW logs and not the same ones previously uploaded.

 

This often happens when you need to clear your cache and refresh as previously mentioned. Try using a different browser. Use this: Mozilla FireFox

 

Okay I was assuming you were using IE. If your problem is with FireFox then run IE and tell me what happens.

Only temp files similar to CCleaner but CCleaner did not seem to be working properly or you were not running it properly based on your logs. Thus I suggested ATF Cleaner

 

Based on your HJT log, you did not fix what I asked you to fix in message # 6. Are you sure you selected everything and did you shutdown all browsers, and most important.. did you remember to click Fix Checked? Repeat the HijackThis part of step 6 and then get a new log and attach it.

 

Okay! Now you got it! How are things working now?

 

Not helpful! You must give specifics!

 

It's not due to malware! You need to take a look at the things you are running at startup and you may need to reinstall some items.

You don't even have an antivirus or firewall installed yet and they will impact performance too. But they are necessary to protect you.

 

Here are some item that are slowing you down and that are not necessary:

1) Four Toolbars!!!!

• AOL Toolbar
• Google Toolbar
• Webshots Toolbar
• Yahoo Toolbar

2) Unnecessary Startups for your system to work! You can run this when and only when you really need them.

• O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
• O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
• O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
• O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
• O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
• O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
• O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
• O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
• O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
• O4 - HKCU\..\Run: [Steam] "c:\program files\valve\steam\steam.exe" -silent
• O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
• O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
• O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
• O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
• O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
• O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
• O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire.exe
• O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
• O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe

 

First uninstall software that you don't need or don't use! Why do you need all of those toolbars.

Then for other unrequired startups that I mentioned, you should first look for options within the program to tell them not to load when Windows startup. If they don't have such an option, you can use HijackThis to remove the registry key entry so that it does not startup. Those are show in my list with the O4 at the beginning of the lines.

You can alternatively use a program like this Startup CPL to control startups. Do not use MSconfig which so many people use. It was not meant for this purpose.


If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!