Extra or wrong Firefox windows opening (1 of 2)

Welcome to Major Geeks!

Your ComboFix long is totally incomplete. Did you have any problems trying to run it? Your logs are basically clean. We just have a little minor work to do.

Did you knowingly install Ask Toolbar? If not, uninstall it now.



Download HostsXpert and then follow the below steps.

• Unzip HostsXpert.zip
• It will create a folder named HostsXpert in whatever folder you extract it to.
• Run HostsXpert.exe by double clicking on it.
• Click the Make Writeable? button. (if you only see a Make Read-Only selection, it is already writeable so skip this button).
• Click Restore Microsoft's Hosts File and then click OK.
• Click the X to exit the program

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)

After clicking Fix, exit HJT.

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Your logs are clean. We will need to see a ComboFix log if you are still having problems. Shutdown all protection before running ComboFix and if necessary, even try running ComboFix in safe mode. You do not appear to be having malware problems based on only the logs provided.

 

Was AVG still installed? Was it enabled or disabled?

You ran Comodo what? I did not ask you to run anything else. Are you talking about their antivirus? If so, first you should not be doing anything but what we ask you to do. Comodo may only be finding things we have already removed that are in quarantines or System Restore. Or it could just be finding the tools we use to be problems when they are not. Without a log showing exactly what was found, I cannot say for sure.

What actual malware problems are you still having? The fact that ComboFix will not run is not necessarily malware. Especially since your other logs were clean. Also inability to boot in safe mode is most frequently a problem with Windows itself.

 

Have you done anything else at all on your own. Nothing that we have done would cause this as we have not even located or remove any real malware yet. Do you remember exactly what you removed with Comodo???

This is pointing towards issues within Windows itself and perhaps this is even the reason for the problems trying to run ComboFix.

If you cannot bootup, we cannot continue to do malware cleanup. Have you tried booting in safe mode? How about last known good configuration? If those do not work, you will need to try what is in the below to try and restore registry hive that could fix this boot issue:

http://support.microsoft.com/default.aspx?scid=kb;en-us;307545&sd=tech