Extremely Slow Booting Up PC

Do you have an iPod plugged into the USB port while booting? if so they are known to slow boot time down.

Use CCleaner and clear out all the temp files you may have, aslo run its registry cleaner to tidy up the registry as old entries do slow a pc down.

Check the amount of startup programs you have by using msconfig > startup tab ( to run msconfig click Start > Run and type msconfig > ok ) and disable all but the essential programs and reboot.. is it quicker if so then one by one add the others until you find a culprit that maybe slowing your boot time down.

DEFRAG!!!

are you fully upto date with all Windows Updates?

HijackThis is an advanced tool and doesnt show all spyware/malware up so is not a definative tool to fix all issues that could cause slowdowns on a pc, its only a snall part of the steps to take to diagnose spy/malware so to that end
and if you do suspect Malware or Spyware then please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis


When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)

• Bitdefender
• Panda Scan
• HijackThis

if you have any Malware or Spyware listed in the scans then please post a new thread in the Malware forum for help, remembering to attach the logs.

 

Good option tripseven, as its always a good step to use an online AV scan to backup your installed scanner, in case its missed something. ( as a side thought, Housecall now comes in two flavors, Java or ActiveX so if you dont want to install Java you can use the ActiveX version )

 

Please follow the directions in step 7 of the READ & RUN ME properly. You do not have HijackThis installed correctly. And also you must not use msconfig to control startups while we are trying to resolve possible malware issues. We need to see everything. The directions explain that you must use Normal Startup.

So install HJT properly, stop using msconfig!!! Do this now before continuing!

Also empty all files in Norton AntiVirus Quarantine folder.
Empty Norton Nprotect if used on your system.

Do you like Norton??? It is a massive resource hog and has been known to cause problems like you are complaining about.

Do you need AOL to connect to the internet? It is also a big resource hog especially if you allow it to install all of their protection stuff. Also since you already have SpySweeper, you will have extra resource conflicts and the two applications can cause problems for each other.

Is your version of SpySweeper a paid supscription version?


Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://E:\SuperCD\IntraLaunch.CAB

After clicking Fix, exit HJT.

Now read the information below and comment on these processes.

Do you need the below process to load:
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE

Do you need the below process to load:
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe

Do you need the below process to load:
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon

You may want to also stop loading the below osa.exe process since it is a resource hog.
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

 

You did not fix what I gave you in my previous message yet!!! So why did you attach a new log.

Halo was trying to give you a method to use to eliminate possible causes for your slow startup. Which can be useful as a process of elimination. But what we are now doing is trying to make sure we get rid of all malware first. To do that, we want to see everthing that could load on your system.

I can understand that, but if what we go thru here to remove any malware and any just unnecessary processes does not help. I will be telling you to uninstall Norton (at least temporarily) to see if it makes a difference. Does your Norton stuff contain a firewall? Is it enabled? Did you disable the WinXP SP2 firewall?

But you are also using there spyware tools etc which is going to conflict with other tools you have installed and AOL is an even bigger resource hog when you do this. And when you add this to what Norton is doing, it just compounds the problems.

Uninstall Spy Sweeper now. Doing this will help free up some resource and speed up your startup time.

Simple! Just have HJT fix the below lines:
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

 

See the below link and make sure the Windows firewall is disabled:

Windows Firewall

I do not use AOL so I'm not sure how their software works but if they have learned anything in the last few years (I doubt it) there should be away to disable their security software. Otherwise we could possibly disable it manually.

It could be! Is this a Sony PC? Do you know what the below services are for:

O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

 

Special steps will be needed to remove them because they are services.

We can probably stop some of these manually too. It's worth a try! Just let me know what you want to do.

That was why I asked you those questions before. Remember this one:

 

Okay I'll work something up for you.

Yes! Try this. Run HijackThis and on the main screen select Open the Misc Tool section then on the next window click Backups. Locate the below in the list:

O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE

Put a check mark on that line and then to the right side of the window click Restore.

You are now witness to one of the reasons why we insist that HijackThis be installed properly. This way backups are created and can be used in situations like this.

Let me know if this works okay. Meanwhile I will look at the Sony stuff.

 

Okay here are the two Sony services we will be removing.
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'. On the page that opens, scroll down to Sony SPTI Service (if that is not found, look for the short name: SPTISRV)... then right click the entry, select 'Properties' and press 'Stop Service'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows.

Now repeat the about stop and disable for the following service: MSCSPTISRV

Next, run HJT, but instead of scanning, click on the "None of the above, just start the program" button at the bottom of the choices. At the lower right, click on the 'Config" button, and then the Misc tools' button ... select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

SPTISRV

Now repeat the Delete NT Service steps for: MSCSPTISRV

Now exit HJT but and reboot.

After reboot just tell me if those two O23 lines for Sony are now gone.

Also let me know how your PC is working.

 

No! They are gone. The one that remains is another service I missed last time. Sorry about that!

O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe

Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'. On the page that opens, scroll down to PACSPTISVR ... then right click the entry, select 'Properties' and press 'Stop Service'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows.

Next, run HJT, but instead of scanning, click on the "None of the above, just start the program" button at the bottom of the choices. At the lower right, click on the 'Config" button, and then the Misc tools' button ... select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

PACSPTISVR

Now exit HJT and reboot.

After reboot just tell me the O23 lines is now gone.

Also let me know how your PC is working.

 

As I said earlier! Symantec and AOL but try just fixing the below first:

O4 - HKLM\..\RunOnce: [Pest Cleaning] "C:\Documents and Settings\All Users\Application Data\AOL\UserProfiles\All Users\antiSpyware\dat\ppclean.exe" "clean" "silent" "cws" "2"

 

That file may not really be missing and like other steps we have done the service would have to be stopped and disabled and then you could delete the NT service. Not how much help removing all AOL stuff will provide. I think you should really just bite the bullet and uninstall Norton (just for a trial) and then see how things look. You can always reinstall.

If uninstalling Nortons and removing some other AOL items is not helping then perhaps something else is physically wrong.