Fake AVG ?

RollinWithIt · Aug 14, 2012

Hello,
I had what I suspected to be the fake AVG virus, or whatever may be associated with it- I repeatedly got warning notices from what looked like AVG and it went downhill from there. It hit my exe files; nothing in control panel would work (firewall, internet and internet properties), and I still can't get on the internet in safe mode or otherwise.
It tells me that my wireless router is not connected, but when I try to troubleshoot, it says it is working properly. I don't think it's a router issue because Netflix is working on the TV.
I downloaded Rogue Kill and Malwarebytes onto a flash drive at work and ran them on my laptop; the logs are attached. I could not get access to HitmanPro and MGtools at work, so have not run them yet.
I have followed the rest of the Read n Run, and things are running better (comparatively), but I need internet access to go any further than I have and I don't know what to do about it (letting someone else "set things up" for you is a bad thing to do- it has left me clueless regarding that part of my puter).
I am humbly asking for assistance.
Regards,
Amy

TimW · Aug 15, 2012

Download HitmanPro and MGTools to a different computer and transfer via thumb drive. We need to see those logs.

RollinWithIt · Aug 17, 2012

Whew!! I finally got AT&T to give me my DNS server # so I could access internet. I ran updates and then downloaded & completed everything in the read n run and have attached logs.
Things are running a little bit slow still, but don't want to do anything until I have some direction from you. I THINK I had the fake AVG (or whatever it's actually called) and the "DNSchanger" malware. I am looking forward to your reply, and really appreciate your time. I suppose the upside of this, is that I have learned ALOT about my puter!
Thanks so much for your help...you inspire me to understand more:wave
Regards,
amy

TimW · Aug 17, 2012

Just use windows explorer to find and delete:
C:\Documents and Settings\Doug\Templates\cs773ay438lrnx57300ji24886j04km112e2yv5b6ag023

Tell me what malware issues you may still be having, if any.

RollinWithIt · Aug 18, 2012

I have deleted the file, and everything appears to be okay.
Can you tell me a little about what you see?

TimW · Aug 19, 2012

I am not finding any other malware in your logs. If everything is running good, then:

If you are not having any other malware problems, it is time to do our final steps:

We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.

Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Go to add/remove programs and uninstall HijackThis.

Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
related to MGtools and some other items from our cleaning procedures.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0

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Fake AVG ?

RollinWithIt Private E-2

Attached Files:

mbam-log-2012-08-12 (02-08-50).txt

Rkill.txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

RollinWithIt Private E-2

Attached Files:

HitmanPro_20120816_2200.log

mbam-log-2012-08-16 (21-00-07).txt

RKreport[1].txt

MGlogs.zip

TDSSKiller.2.8.6.0_16.08.2012_22.29.35_log.txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

RollinWithIt Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member