FBI Locked Computer

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button

Now click the Registry tab and locate these detections:

• 
  [RUN][SUSP PATH] HKLM\[...]\Run : Verizon Custom Uninstall Tracking (C:\DOCUME~1\CONFER~1\LOCALS~1\Temp\InstallHelper.exe /uninstalltrackingvendor=Verizon) -> FOUND
  [RUN][SUSP PATH] HKLM\[...]\Run : wmcodecdspps (C:\Documents and Settings\EDDIE\Local Settings\Application Data\Microsoft\Windows\2520\wmcodecdspps.exe) -> FOUND
  [HJPOL] HKLM\[...]\System : DisableTaskMgr (0) -> FOUND
  [HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND
  [HJ] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND
  [HJ] HKLM\[...]\System : ConsentPromptBehaviorUser (0) -> FOUND
  [HJ] HKCU\[...]\Internet Settings : WarnOnHTTPSToHTTPRedirect (0) -> FOUND
  [HJ] HKLM\[...]\System : EnableLUA (0) -> FOUND
  [HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.


Now click the Files/folders tab and locate these detections:

• 
  [ZeroAccess][FOLDER] U : C:\WINDOWS\Installer\{69292cb4-683b-f662-a8cb-6efa11b06f0a}\U --> FOUND
  [ZeroAccess][FOLDER] L : C:\WINDOWS\Installer\{69292cb4-683b-f662-a8cb-6efa11b06f0a}\L --> FOUND
  [ZeroAccess][FOLDER] U : C:\Documents and Settings\EDDIE\Local Settings\Application Data\{69292cb4-683b-f662-a8cb-6efa11b06f0a}\U --> FOUND
  [ZeroAccess][FOLDER] L : C:\Documents and Settings\EDDIE\Local Settings\Application Data\{69292cb4-683b-f662-a8cb-6efa11b06f0a}\L --> FOUND

Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach[/URL])
Do not reboot your computer yet.

Rescan with HitmanPro.

Choose to Delete these files if they are detected:

• 
  C:\Documents and Settings\EDDIE\Local Settings\Application Data\{69292cb4-683b-f662-a8cb-6efa11b06f0a}\L\ (ZeroAccess)
  C:\Documents and Settings\EDDIE\Local Settings\Application Data\{69292cb4-683b-f662-a8cb-6efa11b06f0a}\L\00000004.@ (ZeroAccess)
  C:\Documents and Settings\EDDIE\Local Settings\Application Data\{69292cb4-683b-f662-a8cb-6efa11b06f0a}\U\ (ZeroAccess)
  C:\WINDOWS\Installer\{69292cb4-683b-f662-a8cb-6efa11b06f0a}\L\ (ZeroAccess)
  C:\WINDOWS\Installer\{69292cb4-683b-f662-a8cb-6efa11b06f0a}\U\ (ZeroAccess)
  HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE ERROR
  PAGE BYPASS ZONE CHECK FOR HTTPS KB954312\ (Trojan.FakeAV)
  C:\Documents and Settings\Nina\Local Settings\Temp\AskSearch\ (AskBar)
  C:\Documents and Settings\Nina\Local Settings\Temp\AskSearch\partnercobranding.dat (AskBar)
  C:\Program Files\Ask.com\ (AskBar)
  C:\Program Files\Ask.com\btn_search.png (AskBar)
  C:\Program Files\Ask.com\limewire_logo.png (AskBar)
  HKU\S-1-5-21-3309738133-2895428757-792191449-1012\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}\ (AskBar)

Ignore all other detections.
Afterwards, click the Next button.
HitmanPro may want to reboot the PC in order for the changes to take affect, please do so.

Now re-scan with both RogueKiller and HitmanPro and attach those new logs as well.

 

Re-run HitmanPro and delete these:
C:\Documents and Settings\Nina\Local Settings\Temp\AskSearch\ (AskBar)
C:\Documents and Settings\Nina\Local Settings\Temp\AskSearch\partnercobranding.dat (AskBar)
C:\Program Files\Ask.com\ (AskBar)
C:\Program Files\Ask.com\btn_search.png (AskBar)
C:\Program Files\Ask.com\limewire_logo.png (AskBar)

Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:
* C:\MGlogs.zip

 

You can re-run Hitman and have it clean out these:
C:\Documents and Settings\Nina\Local Settings\Temp\AskSearch\ (AskBar)
C:\Documents and Settings\Nina\Local Settings\Temp\AskSearch\partnercobranding.dat (AskBar)
C:\Program Files\Ask.com\ (AskBar)
C:\Program Files\Ask.com\btn_search.png (AskBar)
C:\Program Files\Ask.com\limewire_logo.png (AskBar)

Otherwise, your logs are clean. But I would suggest you run CCLeaner and clean out your temp folders.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
2. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
7. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0