FBI lockout, Claro redirect and who knows what else!

Welcome to Major Geeks!

You need to also attach the requested logs from TDSSkiller and MGtools.

 

It should still be there in your root folder and you still need to attach the logs from MGtools.

 

The root folder is the top level folder on your hard disk. C:\ is the root folder.

Yes MGtools copies them from your root folder. When you run TDSSKiller, it always puts the logs in the root folder.

Before I can work up a proper fix, I have to get some questions answered as I see too many security programs installed and or running. I see signs of all of the below in your logs.

Microsoft Security Essentials
Windows Defender
Emisoft Anti-Malware
Malwarebytes Anti-Malware
Norton Internet Security
PC Tools Internet Security 9.1
PC Tools Threatfire
SUPERAntiSpyware

You have 3 antivirus programs installed and you should have only one.
And you may have up to 7 antispyware/antimalware protections programs installed. Depends on how many of the above are paid versions and how many are just free programs. So which of the above are paid for and which are free?

No wonder you had a problem trying to uninstall Claro. All of the above running could make it impossible for any malware to be removed.

In fact, since having all the above installed could really have messed up your PC and Windows Security center, let's clean all this up first before we do anything else. So let's uninstall ALL ( yes ALL ) of the below ( if some do not uninstall, just continue but explain the problems to me later ):

Microsoft Security Essentials
Windows Defender
Emisoft Anti-Malware
Malwarebytes Anti-Malware
Norton Internet Security
PC Tools Internet Security 9.1
PC Tools Threatfire
SUPERAntiSpyware

After uninstalling ( or inbetween each one if they request a reboot ) reboot your PC and get me an new MGtools log by doing the below.

See if you can now uninstall the below:
Ask Toolbar
Claro LTD toolbar
Viewpoint Media Player

Even if you cannot uninstall all them, do the below anyway.



Please download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe and select Run as administrator to run it.
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Files
C:\Documents and Settings\All Users\Application Data\Babylon
C:\Documents and Settings\All Users\Application Data\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}
C:\Documents and Settings\Compaq_Owner.YOUR-F78BF48CE2\Application Data\Babylon
C:\Documents and Settings\Compaq_Owner.YOUR-F78BF48CE2\Application Data\Claro LTD
C:\Documents and Settings\Compaq_Owner.YOUR-F78BF48CE2\Application Data\Mozilla\Firefox\Profiles\8g71dbue.default\extensions\plugin@yontoo.com
C:\Documents and Settings\Compaq_Owner.YOUR-F78BF48CE2\Local Settings\Application Data\AskToolbar
C:\Documents and Settings\Compaq_Owner.YOUR-F78BF48CE2\Local Settings\Application Data\AskToolbar
C:\Documents and Settings\Penny.YOUR-F78BF48CE2\Application Data\Claro LTD
C:\Documents and Settings\Penny.YOUR-F78BF48CE2\Local Settings\Application Data\AskToolbar
C:\Documents and Settings\Penny.YOUR-F78BF48CE2\Local Settings\Application Data\AskToolbar
C:\Program Files\Ask.com
C:\Program Files\Claro LTD
C:\Program Files\Mozilla Firefox\searchplugins\babylon.xml
C:\Program Files\Vid-Saver
C:\WINDOWS\Installer\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
C:\WINDOWS\Tasks\Scheduled Update for Ask Toolbar.job

:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1009\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1009\SOFTWARE\Microsoft\Internet Explorer\UrlSearchHooks\{00000000-6E41-4FD3-8538-502F5495E5FC}]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1010\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1009\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00000000-6E41-4FD3-8538-502F5495E5FC}]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1009\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1010\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{9E131A93-EED7-4BEB-B015-A0ADB30B5646}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\claro.clarodskBnd.1]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\claro.clarodskBnd]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9E131A93-EED7-4BEB-B015-A0ADB30B5646}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1009\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9E131A93-EED7-4BEB-B015-A0ADB30B5646}]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1010\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9E131A93-EED7-4BEB-B015-A0ADB30B5646}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Babylon]
[-HKEY_LOCAL_MACHINE\SOFTWARE\babylontoolbar]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Claro LTD]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\escort.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\escortApp.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\escortEng.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\escorTlbr.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\esrv.EXE]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{B12E99ED-69BD-437C-86BE-C862B9E5444D}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{BDB69379-802F-4eaf-B541-F8DE92DD98DB}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{CCC3E766-7BA9-4629-AC1A-7F4B7F362E65}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\c]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\claro.claroappCore.1]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\claro.claroappCore]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\claro.clarodskBnd.1]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\claro.clarodskBnd]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\claro.claroHlpr.1]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\claro.claroHlpr]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{000F18F2-09EB-4A59-82B2-5AE4184C39C3}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{05340575-7D2A-4266-9A84-7EEBDC476884}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{97C47A30-3CFB-474B-94E3-6019A7EE0610}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9E131A93-EED7-4BEB-B015-A0ADB30B5646}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{EE4FC43F-84CE-4E20-88C2-2188525B47FB}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F398D871-ED00-42A8-BEAA-0209E9E59FCC}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\escort.escortIEPane.1]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\escort.escortIEPane]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\esrv.claroESrvc.1]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\esrv.claroESrvc]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{16466D47-74A8-4928-B8B2-07CD79ABFC9F}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{26D5CC0A-7A46-4D86-AF45-2EFA320B0C54}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{2D13AC8F-037E-40C5-ADA6-231BA74EA2F4}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{322EDCF5-9E7D-4021-8C67-F3FFE4961A38}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{3E254398-828F-4D51-A39E-3F6B6D96A12C}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{442DAF0C-7EAD-48D9-ABEA-E0036470D6D5}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{58EB187D-24F8-4423-BD6C-655CE4C416BD}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6BEB066C-A791-4A21-B934-7783533FE888}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{A07612DF-B1DD-484F-A1C3-36CA4CE919D2}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{A76F97B2-2C56-456A-A29E-72741595C2E8}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{B19D9D96-E59C-4936-B283-8A831CDB3A53}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{DC8AAABA-3F8B-4866-8B3A-D9368133A478}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{E15519AE-99BE-42DD-BE60-FFC3C183F443}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Prod.cap]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{A903AC15-686E-4D67-A355-86FCBE9F60DA}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{CCC3E766-7BA9-4629-AC1A-7F4B7F362E65}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{60295942-9E5F-4EE8-B785-3A655904D24F}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{9E131A93-EED7-4BEB-B015-A0ADB30B5646}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{000F18F2-09EB-4A59-82B2-5AE4184C39C3}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\claro]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1009\Software\Ask.com]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1009\Software\AskToolbar]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1009\Software\Claro LTD]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1009\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1009\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{000F18F2-09EB-4A59-82B2-5AE4184C39C3}]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1009\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9E131A93-EED7-4BEB-B015-A0ADB30B5646}]
[-HKEY_USERS\S-1-5-21-1056627933-1232823715-3677886551-1009\Software\Vid-Saver]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Please run the below and then reboot:

Norton Removal Tool

After reboot, Uninstall the below very old versions of software:
Java(TM) 6 Update 37

Don't install any of these yet. We have to finish your cleanup and make sure Norton is gone first. However, you can use Microsoft Security Essentials. It is free. Or you can use one of the below free tools but ONLY USE ONE!!!

AntiVir Personal Edition
Avast! Home Edition


Now let's check to make sure Norton was fully removed. Run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\MGlogs.zip

 

You have a ton of stuff in MSconfig registry keys. Including stuff not even installed anymore. You should not be using MSconfig as a long term start manager. It was not meant for that. See this >> Dealing with Startup Process

Now run MSconfig and put your PC into normal startup mode and then reboot. After reboot, make sure you do the below properly, last time you did not. You ran MGtools.exe instead which is not what I requested.

Now let's check to make sure Norton was fully removed. Run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

 

HijackThis was suggested for permanent deletions if you never want the startups ever again. Even though it makes backups, they can get deleted so I don't recommend this for things you may want to toggle from off to on and vice versa. My suggestion is to use Autoruns for things you may want to toggle.

Okay now we will cleanup some of the items that you previously had stuck in MSconfig that are no longer installed. And we will permanently remove a few others that you do not need.


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1:9421;*.local;<local>
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SSC_UserPrompt] c:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\PC Tools\PC Tools Security\pctsGui.exe" /hideGUI
O4 - HKLM\..\Run: [IS CfgWiz] c:\Program Files\Norton Internet Security\cfgwiz.exe /GUID {257BBC47-1B26-432e-9F84-188603799DD3} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Compaq_Owner.YOUR-F78BF48CE2\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE

After clicking Fix, exit HJT.

Now open a command prompt window by clicking Start, Run, and enter cmd and click OK. If the window opens type each of the below commands in. Follow each by the enter key. Note there are spaces after the sc and after the stop and after the delete.

sc stop !SASCORE
sc delete !SASCORE

Now reboot your PC.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome.

Are you sure you enter the commands correctly? It's still there per your logs. Try the below command

sc query !SASCORE

Make sure you have a space before and after query and make sure that !SASCORE is in caps.

Your logs are looking good otherwise.

 

You're welcome. Looks good now.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove, you can delete these files now.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome.

Just those final instructions.