Finished the Read Me and Logs attached

Welcome to Major Geeks!

Where exactly did you look for the log?

 

Please click Start, All Program, Accessories and you will see ( among other things ) a Command Prompt entry.

• Right click the Command Prompt entry and select Run As Administrator.
  • It is critical that you run it this way.
• If you do this properly, a command prompt window will open with a title of Administrator Command Prompt.
• Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple/brown is merely informational.

cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
SN64 <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
nwktst <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
GRK64 <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
getnetinf<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.

Now look for the C:\MGlogs.zip file and attach it ( if it exists ) no matter what happened while doing the above.

 

Delete the below file unless you are 100% sure that it is not a problem. Hitman believes it is.
C:\Users\Sharla Burkeen\AppData\LocalLow\Retrogamer_4wEI\Installr\Cache\001B31C9.exe

Also delete the below file:
C:\Windows\tasks\PC Optimizer Pro64 startups.job

And uninstall the below:
Ask Toolbar
Fast Search by Surf Canyon
PC Optimizer Pro


Re-run RogueKiller and run a scan. After it finishes the scan, select the Registry tab and then select any of the below that exist (uncheck anything else) and then click the Delete button.

Then immediately reboot your PC.

After reboot, run a new scan with RogueKiller and save a log as in original instructions and attach the new log.


Now be patient while doing the below. The fixes can take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.


Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the new RogueKiller log
• C:\MGlogs.zip

How are things working now?

 

The purpose of running the Windows Repair program was to repair the Windows FIrewall and a few other services. Did you run it exactly as requested? Did you have any problems or errors? I can see it did not work as expected based on your new logs as several services are still disabled. Perhaps Comcast and any other protection software is getting in the way and needs to be shutdown first.

Also MGtools is not running all the way. You are missing logs inside the ZIP file. Shutdown you Comcast protection software before running it? Did you notice HijackThis popping up and asking for your approval? Close all windows and run it again? Sometimes the window for HijackThis does not pop to the top. You must click the Accept button twice to get it to run. Also make sure you allow MGtools to run all the way thru to completion.



Now copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.


Now please download Farbar Service Scanner and run it on the computer with the issue.

• Put a check mark in each option box on the left side.
• Click "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please attach this log to your next reply.

 

The logs are created. They just are failing to be Zip'ped into the ZIP file. My best guess as to why this is failing is due you having your protection software enabled and it is getting in the way. Please shut down all protection sofware and try again. Also make sure that UAC is still disable per instructions in the READ & RUN ME.

 

You're welcome. We should have complete final cleanup instructions to remove things we have installed but since you do not have the PC anymore, we cannot do this.

 

You're welcome.

Okay then here they are.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!