Firefox, internet explorer problems,ccleaner won't work

Welcome to Major Geeks!

Yes and no wonder! You appear to be what we commonly call a toolbar/junkware collector. You are allowing lots of junk to be installed on your PC that you should never be installing.

Let's get started with the below. This may take a few iterations because you have so much junk installed. We run some uninstalls and then rerun a couple scans to see what remains afterwards.

Start by uninstall ALL of the below. If you do not find any or they do not uninstall, just tell me later but keep on going:
ArcadeSafari
Ask Toolbar
BrowserProtect
Claro Chrome Toolbar
Claro toolbar
DefaultTab
Dogpile Bundle Toolbar
GetSavin
LessTabs
My Web Search
Search Protect by conduit
Sendori
Shop To Win
SocialSearchBar_App Toolbar
Software Version Updater
Unfriend Checker
UnfriendApp
Wajam
WhiteSmoke New Toolbar
ZD Manager


Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now please rerun a scan with Hitman Pro and save a new log to attach.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the JRT.TXTlog
• the newJRHitman Prolog
• C:\MGlogs.zip

 

Okay that fixed quite a lot but there is still a whole lot more to remove.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: CasualGaming - {2e9331d0-b42b-42b7-9824-a6545d0ceaa6} - C:\Program Files (x86)\CasualGaming\prxtbCasu.dll
O2 - BHO: Define - {B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE} - C:\Users\Bumbl-B-649\AppData\Local\DefineExt\temp.dat
O3 - Toolbar: CasualGaming Toolbar - {2e9331d0-b42b-42b7-9824-a6545d0ceaa6} - C:\Program Files (x86)\CasualGaming\prxtbCasu.dll
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://l.yimg.com/jh/games/web_games/popcap/bejeweled2/popcaploader_v6.cab

After clicking Fix, exit HJT.

Now uninstall the below programs:
CasualGaming Toolbar
Java(TM) 6 Update 15 (64-bit)
Java(TM) SE Development Kit 6 Update 15 (64-bit)

Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Files
C:\Program Files (x86)\CasualGaming
C:\Users\Bumbl-B-649\AppData\Roaming\Mozilla\Firefox\Profiles\xnks7916.default\extensions\textlinks@arcadeweb.com
C:\Users\Bumbl-B-649\Downloads\Firefox_Setup(1).exe
C:\Users\Bumbl-B-649\Downloads\IWON.exe
C:\Users\Bumbl-B-649\Downloads\SetupArcadeWeb.exe
C:\Users\Bumbl-B-649\Downloads\SetupLivingPlay.exe
C:\Users\Bumbl-B-649\Downloads\SetupPlayPickle.exe
C:\Users\Bumbl-B-649\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@playsushi.com
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Uniblue
C:\Users\Bumbl-B-649\AppData\Roaming\SearchProtect
C:\Program Files (x86)\SearchProtect
C:\Program Files (x86)\Sendori
C:\PROGRA~2\MYWEBS~1
c:\progra~3\browse~1  
C:\Windows\tasks\AmiUpdXp.job
C:\Windows\tasks\Arcadesafari.job
C:\Windows\TEMP\*.*
C:\Users\Bumbl-B-649\AppData\Local\Temp\*.*

:Reg
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"MyWebSearch Email Plugin"=-
"SearchProtect"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"MyWebSearch Email Plugin"=-
"My Web Search Bar Search Scope Monitor"=-
"ApnUpdater"=-
"ApnTBMon"=-
"Sendori Tray"=-"
"SearchProtectAll"=-
[HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
"MyWebSearch Email Plugin"=-
"My Web Search Bar Search Scope Monitor"==-
"ApnUpdater"=-
"Sendori Tray"=-
"SearchProtectAll"=-
[HKEY_USERS\S-1-5-21-677252158-724705972-1112214294-1001\Software\Microsoft\Windows\CurrentVersion\run]
"MyWebSearch Email Plugin"=-
"SearchProtect"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=""
[-HKEY_USERS\S-1-5-21-677252158-724705972-1112214294-1001\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache\C:\Users\Bumbl-B-649\Downloads\IWON.exe]
[-HKEY_USERS\S-1-5-21-677252158-724705972-1112214294-1001\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache\C:\Users\Bumbl-B-649\Downloads\SetupPlayPickle.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\ExplorerPlugin.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{E89A07B5-BD7A-43F9-BDA4-0DAA48AC4FA5}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ExplorerPlugin.Extension.1]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ExplorerPlugin.Extension]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{01947140-417F-46B6-8751-A3A2B8345E1A}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{07B18EAA-A523-4961-B6BB-170DE4475CCA}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{07B18EAC-A523-4961-B6BB-170DE4475CCA}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{1093995A-BA37-41D2-836E-091067C4AD17}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{120927BF-1700-43BC-810F-FAB92549B390}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{17DE5E5E-BFE3-4E83-8E1F-8755795359EC}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{1F52A5FA-A705-4415-B975-88503B291728}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{247A115F-06C2-4FB3-967D-2D62D3CF4F0A}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{2E3537FC-CF2F-4F56-AF54-5A6A3DD375CC}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{2E9937FC-CF2F-4F56-AF54-5A6A3DD375CC}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{3E1656ED-F60E-4597-B6AA-B6A58E171495}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{3E53E2CB-86DB-4A4A-8BD9-FFEB7A64DF82}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{3E720451-B472-4954-B7AA-33069EB53906}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{3E720453-B472-4954-B7AA-33069EB53906}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{63D0ED2B-B45B-4458-8B3B-60C69BBBD83C}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{63D0ED2D-B45B-4458-8B3B-60C69BBBD83C}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6E74766C-4D93-4CC0-96D1-47B8E07FF9CA}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{72EE7F04-15BD-4845-A005-D6711144D86A}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{741DE825-A6F0-4497-9AA6-8023CF9B0FFF}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{7473D291-B7BB-4F24-AE82-7E2CE94BB6A9}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{7473D293-B7BB-4F24-AE82-7E2CE94BB6A9}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{7473D295-B7BB-4F24-AE82-7E2CE94BB6A9}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{7473D297-B7BB-4F24-AE82-7E2CE94BB6A9}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{7473D298-B7BB-4F24-AE82-7E2CE94BB6A9}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{819FFE21-35C7-4925-8CDA-4E0E2DB94302}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{8E9CF769-3D3B-40EB-9E2D-76E7A205E4D2}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{90449521-D834-4703-BB4E-D3AA44042FF8}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{991AAC62-B100-47CE-8B75-253965244F69}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{A626CDBD-3D13-4F78-B819-440A28D7E8FC}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{AAA9C380-E19A-4436-88F6-02942C31CC9E}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{AAA9C381-E19A-4436-88F6-02942C31CC9E}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{BBABDC90-F3D5-4801-863A-EE6AE529862D}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{CF54BE1C-9359-4395-8533-1657CF209CFE}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{D6FF3684-AD3B-48EB-BBB4-B9E6C5A355C1}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{DB507187-9746-458C-97DA-C458131EEDE7}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{DE38C398-B328-4F4C-A3AD-1B5E4ED93477}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{E342AF55-B78A-4CD0-A2BB-DA7F52D9D25E}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{E342AF55-B78A-4CD0-A2BB-DA7F52D9D25F}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{E79DFBC9-5697-4FBD-94E5-5B2A9C7C1612}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{E79DFBCB-5697-4FBD-94E5-5B2A9C7C1612}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{EB9E5C1C-B1F9-4C2B-BE8A-27D6446FDAF8}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{F87D7FB5-9DC5-4C8C-B998-D8DFE02E2978}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\ExplorerPlugin.DLL]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{E89A07B5-BD7A-43F9-BDA4-0DAA48AC4FA5}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{DB507187-9746-458C-97DA-C458131EEDE7}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\FocusInteractive]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Fun Web Products]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{59C7FC09-1C83-4648-B3E6-003D2BBC7481}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68AF847F-6E91-45dd-9B68-D6A12C30E5D7}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9170B96C-28D4-4626-8358-27E6CAEEF907}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D1A71FA0-FF48-48dd-9B6D-7A13A3E42127}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{DDB1968E-EAD6-40fd-8DAE-FF14757F60C7}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F138D901-86F0-4383-99B6-9CDD406036DA}]
[-HKEY_USERS\S-1-5-21-677252158-724705972-1112214294-1001\Software\AppDataLow\ArcadeWeb]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{D616A4A2-7B38-4DBC-9093-6FE7A4A21B17}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{16466D47-74A8-4928-B8B2-07CD79ABFC9F}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{26D5CC0A-7A46-4D86-AF45-2EFA320B0C54}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{2D13AC8F-037E-40C5-ADA6-231BA74EA2F4}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{322EDCF5-9E7D-4021-8C67-F3FFE4961A38}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{3E254398-828F-4D51-A39E-3F6B6D96A12C}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{431532BD-0AE1-4ABC-BE8C-919F3D1332E2}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{442DAF0C-7EAD-48D9-ABEA-E0036470D6D5}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{58EB187D-24F8-4423-BD6C-655CE4C416BD}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6BEB066C-A791-4A21-B934-7783533FE888}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{A07612DF-B1DD-484F-A1C3-36CA4CE919D2}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{A76F97B2-2C56-456A-A29E-72741595C2E8}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{B19D9D96-E59C-4936-B283-8A831CDB3A53}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{DC8AAABA-3F8B-4866-8B3A-D9368133A478}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{E15519AE-99BE-42DD-BE60-FFC3C183F443}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{D616A4A2-7B38-4DBC-9093-6FE7A4A21B17}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\DataMngr]
[-HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
[-HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
[-HKEY_USERS\S-1-5-21-677252158-724705972-1112214294-1001\Software\DataMngr]
[-HKEY_USERS\S-1-5-21-677252158-724705972-1112214294-1001\Software\DataMngr_Toolbar]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2e9331d0-b42b-42b7-9824-a6545d0ceaa6}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE}]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{7E9BFADB-5981-4192-9297-9807EEFBF3C4}"
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{56256A51-B582-467e-B8D4-7786EDA79AE0}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{7679A379-AA39-4238-8BBD-5483F8F7A324}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{7E9BFADB-5981-4192-9297-9807EEFBF3C4}"
"bProtectorDefaultScope"=-
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{56256A51-B582-467e-B8D4-7786EDA79AE0}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{7679A379-AA39-4238-8BBD-5483F8F7A324}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{889C4195-822D-4873-8E5A-7FE381C19E98}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{B030D797-2ADF-49E4-B12A-9B7E8395CF8D}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{B7091133-1FB7-48B1-BF68-7D4CD7394DDD}]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXTlog
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome.

It ran well enough to remove what we wanted to remove. I can see the results in MGlogs.zip. Your logs are clean.

Likely just the follow up from OTM which had set itself up to run after reboot to finish the cleanup.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!

 

Okay let's make sure that nothing was able to sneak back in.


Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista, Win7, or Win8, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

Now attach the below logs:

• C:\MGlogs.zip

 

There are no signs of problems.

Are you still having a problem? If yes, is it with Internet Explorer?

 

Sounds like a permissions issue. Try the below to see if it can fix it. If not, you should post in the Software Forum.


Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.


Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

 

You're welcome. Okay now complete those final instructions given back in message number 7. I expect you need to pick back up at step # 4.