firefox redirect loop

arnie4 · Oct 31, 2008

hi thanks for taking the time to read this!
best way for me to do it is post what message i am getting,
i have tried to install and reinstall firefox to get rid of the problem. it seems like something is hijack my firefox. or google searh!

Redirect Loop

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

The browser has stopped trying to retrieve the requested item. The site is redirecting the request in a way that will never complete.

* Have you disabled or blocked cookies required by this site?
* NOTE: If accepting the site's cookies does not resolve the problem, it is likely a server configuration issue and not your computer.

thats what come's up when i hit the mozzilla firefox http://www.google.com/firefox
page load error!!

thanks again for taking the time to read.

LauraR · Oct 31, 2008

Browser redirects are a symptom/sign of Malware. Simply uninstalling and reinstalling the browser will not rid your machine of malware since it isn't actually part of the browser.

You will need to perform all steps in the READ & RUN ME FIRST. Malware Removal Guide and post the requested logs (How to attach logs) in a New thread in the Malware Removal Forum.

sikvik · Oct 31, 2008

Don't meen to hijack this thread, so just one post.
@MarkTrent:- This is interesting about "Profile Data" I presume there is no friendly tool/utility to remove remnants, of FF. While I have no issues with FF, very often I simply do a clean install of Apps etc if they give me grief. Seems to me.....

Sorry, just opened the link you provided and there is an option for a "Clean install'.
And FF3 has an option in it's uninstaller for Proflie issues. Cheers...

arnie4 · Oct 31, 2008

LauraR said: ↑

Browser redirects are a symptom/sign of Malware. Simply uninstalling and reinstalling the browser will not rid your machine of malware since it isn't actually part of the browser.

You will need to perform all steps in the READ & RUN ME FIRST. Malware Removal Guide and post the requested logs (How to attach logs) in a New thread in the Malware Removal Forum.
Click to expand...

thanks Laura i will give it a try, will let you know what happens. so you think somebody has put something in my browser the?.

arnie4 · Oct 31, 2008

MarkTrent said: ↑

This is not, in my experience, a Firefox issue but the servers for the sites you are visiting currently.
It will often resolve itself at those servers.
I suggest you clear your system and browser cache then try again and if it continues, leave it for a while.

If you want to troubleshoot your Firefox installation - then you can follow the Firefox - Standard Diagnostic Guide here:
http://kb.mozillazine.org/Standard_diagnostic_-_Firefox

You do need to read and follow that guide *carefully* and in full methodically.

One note of advice - uninstalling/re-installing the core program is not and should not be an early troubleshooting action. I can assure you that in 99% of issues with Firefox doing that is a *total* waste of time, since the root of 99% of problems lie in its Profile Data and that is stored separate to the core program and untouched by an uninstall/reinstall.

EDIT: I have just read Laura's post. I agree that Malware is a possibility. However, it is just as likely that it is *not* (I recently had the exact same problem for most of a whole day with the UK BBC website) and I suggest the above troubleshooting *first*.
But I do agree, if the above does not resolve the issue and the browser redirects happen on *ALL* sites, then Malware troubleshooting should be the case.
Click to expand...

thanks for the help. i shall give it a try mate!!

LauraR · Oct 31, 2008

arnie4 said: ↑

thanks Laura i will give it a try, will let you know what happens. so you think somebody has put something in my browser the?.
Click to expand...

If you have tried Mark's fix and it doesn't work, then, as he said it is a possiblity that you downloaded a file from somewhere (could have been anywhere) that was infected. It would be your computer that would be infected, not your browser.

Hopefully, you have a full compliment of protection software on your computer...

arnie4 · Oct 31, 2008

LauraR said: ↑

If you have tried Mark's fix and it doesn't work, then, as he said it is a possiblity that you downloaded a file from somewhere (could have been anywhere) that was infected. It would be your computer that would be infected, not your browser.

Hopefully, you have a full compliment of protection software on your computer...
Click to expand...

well the first couple of things haven't worked. am getting other things happening now.

this is what happening to laura

(>>>Connection Interrupted

The connection to the server was reset while the page was loading.

The network link was interrupted while...<<<)

thats when i try to use google, and its sometimes sending me some were i don't won't to go! sites i haven't clicked on.
thanks for getting in touch with me.
going offline now i think my browser has been hijacked. it happened yesterday morning if it has. its acting wired.
if i get really fed up i will format my pc.
am a novice really!
thanks again!!

arnie4 · Nov 1, 2008

MarkTrent said: ↑

That means you *do* have malware on your system. *Don't assume that it is only your browser that is hijacked* - that would be very shortsighted.
If you do a proper, thorough format of the hard drive and reinstall your OS, then of course that will solve the problem but it will mean the loss of *all* data unless you first back that data up - and you still have the issue of making sure any malware is not a part of that backed up data, or transferred when you back up.

If you go back to Laura's links, however, and carry out the MajorGeeks 'Read & Run me First Malware Removal Guide', post in the Malware Removal Forum and get personal help from MG-trained experts, then you can *avoid* a format and reinstall and all the hassle that involves.

For the future though, you should make sure your system is properly protected - see 'How to Protect yourself from Malware':
http://forums.majorgeeks.com/showthread.php?t=44525
Click to expand...

hiya mate, thanks, i totally understand what your saying. it mite of gone on my external hard drive now also.
i didn't go on the computer last night, but i have been informed that it was directiing itself. to other webs sites, and no i am getting adverts poping on to my screen!. not sure what to do now mate!
so if i put my disc in can i repair it would that work at all??
its not easy for me to follow,i am not by any means good at this on computers, the jargon gets me i don't understand it all!
thanks alot for the help mate i will post it in the malware site. and yes i don't won't to lose all my things on my computer!

LauraR · Nov 1, 2008

Ditto what Mark said.

You have infected files on your computer. Your redirects are a symptom of that.

You have 2 options....

1. I would HIGHLY recommend going step by step through the READ & RUN ME FIRST thread and perform all steps in order. It is written for the computer novice and is very very thorough. You Can do it, I promise. These steps will allow you to clean all files and keep all your data (pictures, music, etc).

2. Your other option is a complete reinstall of windows (NOT repair). This will delete all files from your computer. You can save all files on a flash drive or external hard drive, but chances are that as soon as you put them back on your computer, you will reinfect yourself. If you choose this option, you will also need to reinstall all the hardware drivers for your computer. This option is generally the last option people want to go through.

arnie4 · Nov 1, 2008

MarkTrent said: ↑

NO!!! A repair install is not going to solve malware.

You need to either do what Laura suggested and do the Read & Run Me First Malware Removal guide and them post in the Mlaware Removal Forum.
Click to expand...

ty mark i figure that it would of infected my external hard drive"
ironic, i bought the external hard drive about 2 or 3 weeks ago, just so i could save everything on it. but seems now because i didn't unplug it , its bite on on the backside !!
thanks again mate, looks like i have a long day on the computer tomorrow!

arnie4 · Nov 1, 2008

LauraR said: ↑

Ditto what Mark said.

You have infected files on your computer. Your redirects are a symptom of that.

You have 2 options....

1. I would HIGHLY recommend going step by step through the READ & RUN ME FIRST thread and perform all steps in order. It is written for the computer novice and is very very thorough. You Can do it, I promise. These steps will allow you to clean all files and keep all your data (pictures, music, etc).

2. Your other option is a complete reinstall of windows (NOT repair). This will delete all files from your computer. You can save all files on a flash drive or external hard drive, but chances are that as soon as you put them back on your computer, you will reinfect yourself. If you choose this option, you will also need to reinstall all the hardware drivers for your computer. This option is generally the last option people want to go through.
Click to expand...

thanks Laura, its sods law, Thursday i left my external hard drive in. that's when it this problem started, must of come in in thursday morning.
well Laura, looks like ive got a long day tomorrow, i do hope its easy as i don't won't to lose everything. external hard drive was bought to save my files, now seems it got infected"
thanks for help. get back to you when and if i can do it!

LauraR · Nov 1, 2008

You will do fine. Just start at the beginning and work in the order the instructions are listed.

From now on, you will need to address all your questions in the Malware Forum. Start a new thread of your own. Be sure to post all logs that are requested. Our malware experts are the best.

arnie4 · Nov 1, 2008

LauraR said: ↑

You will do fine. Just start at the beginning and work in the order the instructions are listed.

From now on, you will need to address all your questions in the Malware Forum. Start a new thread of your own. Be sure to post all logs that are requested. Our malware experts are the best.
Click to expand...

you sure about this laura?? seems still hard for me!! till you what thanks for the support you given me! hopefully i get through it .
thanks again!! :-o

arnie4 · Nov 1, 2008

LauraR said: ↑

You will do fine. Just start at the beginning and work in the order the instructions are listed.

From now on, you will need to address all your questions in the Malware Forum. Start a new thread of your own. Be sure to post all logs that are requested. Our malware experts are the best.
Click to expand...

some body has left me a post on the malware thing laura but i cannot answer him back! he cannot post to me either any ideas why ?? thanks !!

LauraR · Nov 1, 2008

arnie4 said: ↑

some body has left me a post on the malware thing laura but i cannot answer him back! he cannot post to me either any ideas why ?? thanks !!
Click to expand...

I'm not sure what you mean that someone has left you a post.

If someone has private messaged you that they tried to post and couldn't, the reason would be that they are not authorized to post in the Malware forum, as only our authorized Malware experts are allowed to answer threads in there. If you tried to Private Message them back and couldn't, I do know that only those with a certain amount of posts (I'm not sure what that number is) are able to PM.

Any authorized people Will be able to post in your thread.

Now, I can tell you that, at this point, your next answer to that thread will be the exact same instructions Mark and I have been giving you. To follow the Read and Run Me First thread and then to attach all your logs in your thread in Malware.

In addition, the Malware forum is busy. You will have to be patient. Someone will come and help you. In the meantime, go through the cleaning procedure and post your logs.

arnie4 · Nov 1, 2008

LauraR said: ↑

I'm not sure what you mean that someone has left you a post.

If someone has private messaged you that they tried to post and couldn't, the reason would be that they are not authorized to post in the Malware forum, as only our authorized Malware experts are allowed to answer threads in there. If you tried to Private Message them back and couldn't, I do know that only those with a certain amount of posts (I'm not sure what that number is) are able to PM.

Any authorized people Will be able to post in your thread.

Now, I can tell you that, at this point, your next answer to that thread will be the exact same instructions Mark and I have been giving you. To follow the Read and Run Me First thread and then to attach all your logs in your thread in Malware.

In addition, the Malware forum is busy. You will have to be patient. Someone will come and help you. In the meantime, go through the cleaning procedure and post your logs.
Click to expand...

hiya again laura! thanks again, your really good at this. well he left a post in the malware part of the forum for me, not me personaly.
not pm him yet i didn't know if i could or not, as for the answering my question what i left on the malware part. i didn't know it was just the experts!. well thanks yet again , a hopefully have some good news, am doing the spyware doctor at the minute!

arnie4 · Nov 1, 2008

MarkTrent said: ↑

Just to clarify something about your Malware Forum thread - you won't actually get any response there to your specific problem *except* to say 'Do the steps in the RRMF guide and post the logs' so the sooner you put all your effort in to that the better for you.

Good luck
Click to expand...

thanks mate, laura just told me only the experts can contact me on the malware, thanks for the help though i will let you know i how go mark!
Lee is me m8 arnie of course is my nic!! cheersssss!

arnie4 · Nov 1, 2008

LauraR said: ↑

You will do fine. Just start at the beginning and work in the order the instructions are listed.

From now on, you will need to address all your questions in the Malware Forum. Start a new thread of your own. Be sure to post all logs that are requested. Our malware experts are the best.
Click to expand...

found something already!

High
Description: Trojan.Popuper.Downloader is a Trojan which claims to improve your medias video quality. Instead, it downloads and installs malicious files on your system such as Trojan.Downloader.Ruins and Trojan.DNS Changer.not a clue what it means though laura!!

LauraR · Nov 1, 2008

Yep...Mark is right.

Just let all the scans and tools they have you use clean everything it finds. Good for you for tackling it. I know it looks intimidating, but hopefully you have found that the instructions are very thorough.

arnie4 · Nov 2, 2008

LauraR said: ↑

Yep...Mark is right.

Just let all the scans and tools they have you use clean everything it finds. Good for you for tackling it. I know it looks intimidating, but hopefully you have found that the instructions are very thorough.
Click to expand...

its so much info to take in, am not good enough for all that! thanks though! looks like am going to have to wipe it all off. not cool but not much a can do about it. thanks for your help !!

arnie4 · Nov 3, 2008

LauraR said: ↑

Yep...Mark is right.

Just let all the scans and tools they have you use clean everything it finds. Good for you for tackling it. I know it looks intimidating, but hopefully you have found that the instructions are very thorough.
Click to expand...

i think it mite be sorted laura, thanks for all your help! mozilla seems to be working at the moment. taken me age like, but hey if it works then its all good. thanks again!!

arnie4 · Nov 3, 2008

MarkTrent said: ↑

Lee

Don't worry what *any* of it means, or trying to research it.
You just need to follow the guide and post the logs in the correct forum, as reasonably quickly as you can.
Not worth coming back here unless you have a software problem as well at the end.
All it will do is delay you resolving your problem.
We can follow your malware forum thread automatically.

Good luck with it all!
Click to expand...

i think it mite be sorted mark, thanks for all your help! mozilla seems to be working at the moment. taken me age like, but hey if it works then its all good. thanks again mate!!

arnie4 · Nov 3, 2008

MarkTrent said: ↑

I'm sorry Lee but I have to be totally honest with you and say you seem to have great difficulties in just following through on one thing.

You haven't completed the Malware steps in your Malware Forum thread, as asked, and you simply started a new, 2nd, Malware Forum thread totally unnecessarily.
You need to have patience and complete the steps here until you have the all clear:
http://forums.majorgeeks.com/showthread.php?t=173326

You need to understand that unless you COMPLETE the Read & Run me First malware removal guide, and submit all the logs required, *and* get the all clear, you are just taking an silly shortcut that you may well pay very dearly for in the immediate or medium term future.
Plus you were advised *stick to* the Malware Forum thread and you seem not to be able to.
Click to expand...

i have completed the steps i am just not sure about step 5, thats all , mozilla is working now so what you talking about??
ive only posted what as been asked of me, and the only other thing i posted was the sas file and step 5 thats it, so what you saying to me isn't right mate!! there was only one log that was the spyware log. so i cannot post whats not there m8 or can i? if you don't won't to help just don't answer my thread, it thought you was a ok guy, seems i was wrong. thanks for your not so nice advice!

arnie4 · Nov 3, 2008

MarkTrent said: ↑

You haven't completed all the steps required and you haven't waited for an Authorised Malware Fighter to answer you there either, so - even though your scans did find malware - you have still not received the 'all clear'.

However, I think it's best if we now leave it at that.

Good luck
Click to expand...

i have done all the steps asked of me, i don't know enough and i didn't realise i had to wait for answers, can you tell me where it says wit till somebody gets in touch with you?? , i don't say that any where, all it says is leave the log file there so that they can see it, and diagnose the problem if its not been done, if you read step 4 and then step it 5 its clearly says if you think the problems has gone,
here is what it says

(No, I’m not having any problems
* If you are sure everything is okay and that you do not need to request any help, then jump to the next step below*)

so i thank you for the help, can you read that part of the malware problem please! thanks arnie!

arnie4 · Nov 3, 2008

MarkTrent said: ↑

This is a pointless and circular discussion now.
Many users with malware (and you had malware) come to MG for help to remove it, have their scan logs analysed and then receive the *ALL CLEAR*. Many of them are *not* experienced or proficient with Windows so they ask for help by stating exactly what they don't understand, and then receive clear step by step assistance.
If you don't want an 'all clear' for your system, and you don't want/cannot ask for simple help with things you don't understand - then that's fine, it's your system.
As for not having to wait for an answer in your Malware Forum Thread - what actually is the point of you starting a thread there or submitting any logs if you don't wait for the response????

Good luck
Click to expand...

of course i won't a response, but as i said it tells you to just move on if you think your computer is sorted, i just don't understand part 5 and i posted a thread saying so, and i also posted what i was told to post, i have read it for the last 3 days not well 4 now, you think i like having my computer messed up mate? come on be real am doing what the malware page tells me to do, if i have missed something i have posted it!
just because you know everything don't mean we all do. i have learning difficulties and i take alot of medication, i cannot even read a book, my attention span is zero. i have to make sure and then print things out, i have had my dad round to read the instructions out for me after i printed out all the pages from the help page.
so please don't think am just a person who don't care!
thankyou!

LauraR · Nov 3, 2008

Hi arnie

If you have done all your scans, you should really take the time to post ALL the logs that are asked for. The guide should tell you where to find them. That way you can be very sure the cleaning process got everything.

Step 5 is for after you have done everything to clean your computer, including attaching all your logs for someone to look at. It is just making sure you have all the proper protection for your computer like a Firewall, antivirus and antimalware.

There are only a small number of malware experts. What you need to do is wait for them to get to your thread. The way they work is they do the oldest ones first. You should always stay in your one original thread if you have questions. Do not start any other threads in there.

arnie4 · Nov 4, 2008

MarkTrent said: ↑

Your misunderstanding.
It doesn't tell you to 'move on'.
It tells you to post all the scans *if you want help*.
If you didn't want help you don't start a thread there.
It is simple go back and read it.
Click to expand...

your right i have misunderstood, i made a mistake by just downloading one instead four tools to use. so you are right, i didn't realise i had to use 4 things to scan my pc i though it was pick one on the list.
so do you feel better now ??
thanks for gloating over it hope it makes you feel better and sleep well!

arnie4 · Nov 4, 2008

LauraR said: ↑

Hi arnie

If you have done all your scans, you should really take the time to post ALL the logs that are asked for. The guide should tell you where to find them. That way you can be very sure the cleaning process got everything.

Step 5 is for after you have done everything to clean your computer, including attaching all your logs for someone to look at. It is just making sure you have all the proper protection for your computer like a Firewall, antivirus and antimalware.

There are only a small number of malware experts. What you need to do is wait for them to get to your thread. The way they work is they do the oldest ones first. You should always stay in your one original thread if you have questions. Do not start any other threads in there.
Click to expand...

thank you laura, if i hae done 4 scans i would of posted all the results but i only did 1 scan.
i know now i should of downloaded 3 other software programme's.
i thought it meant just choose one of them,not 4 of them.
so i made a mistake.
when though when i say am a novice i meant it!
people make mistake. i am one of them.
i bet everybody on majorgeeks have made a mistake, in there life!
thanks again for the help! thanks for explanation!
Lee

arnie4 · Nov 4, 2008

MarkTrent said: ↑

I am sorry that you feel the way you do Lee.
I have taken very special care to re-read this entire thread and all the posts I made, and the ones that Laura made - just to try and see if Laura and I have been saying different things to you.
We clearly have not.
I have also looked at the thread very closely to see if the posts that both Laura and I, and the malware fighters who also posted, were written in such a way, that read carefully were reasonably simple to understand.
I have no doubt at all, having re-read them, that they are nothing less than perfectly understandable.
I also re-read the guide, and the posts the Malware Fighters made, and they also seem eminently clear and that you were asked *several* times to post multiple logs.

It is of course my choice to try and help you (and others) and I have no need for any recognition of that. But what I find sad, and frankly offensive is that you think I would waste my time constantly reiterating advice to you (that clearly was correct advice and in your interests) with the motivation to somehow 'gloat' over how incapable you keep suggesting you are.
Nothing could be further from the truth.
But so that I don't do anything to elicit that kind of response again, I'll happily leave you to sort out your system and give you a wide berth.

Good luck
Click to expand...

i have had one response from the malware well two including today, you can read the threads and reply's all you like. as i said, i admitted i made a i made a mistake. i didn't understand the instructions,i told you that today. i thought i was supposed to download just one of the software products, not 4 of them.
so yesterday when you sent your message i didn't realize you was talking about that.
i only read your message this morning, and then i read the message from the malware expert.
so sorry i used the word gloating, its am not use to people helping me or trying to!

so thanks for your help and sorry again mate! regards Lee thank you for taking the time to help, also for your understanding!
i shall now do all the other steps in the malware i have donwloaded everything now. so i better crack on!

arnie4 · Nov 6, 2008

MarkTrent said: ↑

I am sorry that you feel the way you do Lee.
I have taken very special care to re-read this entire thread and all the posts I made, and the ones that Laura made - just to try and see if Laura and I have been saying different things to you.
We clearly have not.
I have also looked at the thread very closely to see if the posts that both Laura and I, and the malware fighters who also posted, were written in such a way, that read carefully were reasonably simple to understand.
I have no doubt at all, having re-read them, that they are nothing less than perfectly understandable.
I also re-read the guide, and the posts the Malware Fighters made, and they also seem eminently clear and that you were asked *several* times to post multiple logs.

It is of course my choice to try and help you (and others) and I have no need for any recognition of that. But what I find sad, and frankly offensive is that you think I would waste my time constantly reiterating advice to you (that clearly was correct advice and in your interests) with the motivation to somehow 'gloat' over how incapable you keep suggesting you are.
Nothing could be further from the truth.
But so that I don't do anything to elicit that kind of response again, I'll happily leave you to sort out your system and give you a wide berth.

Good luck
Click to expand...

seems to be sorted now m8 thanks for the advice!

arnie4 · Nov 6, 2008

LauraR said: ↑

Hi arnie

If you have done all your scans, you should really take the time to post ALL the logs that are asked for. The guide should tell you where to find them. That way you can be very sure the cleaning process got everything.

Step 5 is for after you have done everything to clean your computer, including attaching all your logs for someone to look at. It is just making sure you have all the proper protection for your computer like a Firewall, antivirus and antimalware.

There are only a small number of malware experts. What you need to do is wait for them to get to your thread. The way they work is they do the oldest ones first. You should always stay in your one original thread if you have questions. Do not start any other threads in there.
Click to expand...

seems to be sorted now ;aura thanks for all the advice and help!! Lee

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