Firefox with Unresponsive Script popup after malware scans

cjs56 · Sep 23, 2013

I was having trouble running Firefox and IE so I ran the malware scans. They were able to clean up almost everything, except I am still getting an error:

Unresponsive Script
script on this page may be busy etc...
images.intellitxt.com

Procedures run:
ccleaner
RogueKiller
MBAM - no errors
TDSSkiller - one found
Hitman Pro - * oops, ran the deletes without setting everything to Ignore
MGtools

Removed Firefox including user folders.
Installed Firefox 24.0

note: Dell Ins 1545 Win07 Ultimate 32 bit

Kestrel13! · Sep 23, 2013

http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller. (If this method fails, we'll try another way)

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the File tab and locate these detections:

[ZeroAccess][Junction] en-US : C:\Program Files\Windows Defender\en-US >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MpAsDesc.dll : C:\Program Files\Windows Defender\MpAsDesc.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MpClient.dll : C:\Program Files\Windows Defender\MpClient.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MpCmdRun.exe : C:\Program Files\Windows Defender\MpCmdRun.exe >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MpCommu.dll : C:\Program Files\Windows Defender\MpCommu.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MpEvMsg.dll : C:\Program Files\Windows Defender\MpEvMsg.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MpOAV.dll : C:\Program Files\Windows Defender\MpOAV.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MpRTP.dll : C:\Program Files\Windows Defender\MpRTP.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MpSvc.dll : C:\Program Files\Windows Defender\MpSvc.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MSASCui.exe : C:\Program Files\Windows Defender\MSASCui.exe >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MsMpCom.dll : C:\Program Files\Windows Defender\MsMpCom.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MsMpLics.dll : C:\Program Files\Windows Defender\MsMpLics.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MsMpRes.dll : C:\Program Files\Windows Defender\MsMpRes.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] Backup : C:\Program Files\Microsoft Security Client\Backup >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] DbgHelp.dll : C:\Program Files\Microsoft Security Client\DbgHelp.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] Drivers : C:\Program Files\Microsoft Security Client\Drivers >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] en-us : C:\Program Files\Microsoft Security Client\en-us >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] EppManifest.dll : C:\Program Files\Microsoft Security Client\EppManifest.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MpAsDesc.dll : C:\Program Files\Microsoft Security Client\MpAsDesc.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MpCmdRun.exe : C:\Program Files\Microsoft Security Client\MpCmdRun.exe >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MpCommu.dll : C:\Program Files\Microsoft Security Client\MpCommu.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] mpevmsg.dll : C:\Program Files\Microsoft Security Client\mpevmsg.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MpRTP.dll : C:\Program Files\Microsoft Security Client\MpRTP.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MpSvc.dll : C:\Program Files\Microsoft Security Client\MpSvc.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MSESysprep.dll : C:\Program Files\Microsoft Security Client\MSESysprep.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MsMpCom.dll : C:\Program Files\Microsoft Security Client\MsMpCom.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MsMpEng.exe : C:\Program Files\Microsoft Security Client\MsMpEng.exe >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MsMpLics.dll : C:\Program Files\Microsoft Security Client\MsMpLics.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] msseces.exe : C:\Program Files\Microsoft Security Client\msseces.exe >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] msseoobe.exe : C:\Program Files\Microsoft Security Client\msseoobe.exe >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] msseooberes.dll : C:\Program Files\Microsoft Security Client\msseooberes.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] MsseWat.dll : C:\Program Files\Microsoft Security Client\MsseWat.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] NisIpsPlugin.dll : C:\Program Files\Microsoft Security Client\NisIpsPlugin.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] NisLog.dll : C:\Program Files\Microsoft Security Client\NisLog.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] NisSrv.exe : C:\Program Files\Microsoft Security Client\NisSrv.exe >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] NisWFP.dll : C:\Program Files\Microsoft Security Client\NisWFP.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] Setup.exe : C:\Program Files\Microsoft Security Client\Setup.exe >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] SetupRes.dll : C:\Program Files\Microsoft Security Client\SetupRes.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] sqmapi.dll : C:\Program Files\Microsoft Security Client\sqmapi.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] SymSrv.dll : C:\Program Files\Microsoft Security Client\SymSrv.dll >> \systemroot\system32\config [-] --> FOUND

[ZeroAccess][Junction] SymSrv.yes : C:\Program Files\Microsoft Security Client\SymSrv.yes >> \systemroot\system32\config [-] --> FOUND

Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

REGEDIT4

[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
Click to expand...

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Please re run TDSSKiller and attach the log.

Re run Hitman and have it delete Potential Unwanted Programs.

Rescan with Hitman again (just a scan now) and attach that log too.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

cjs56 · Sep 24, 2013

Here are the results:

RogueKiller - none found
fixME.reg - successful
TDDSkiller - nothing

Hitman Pro
- deleted all Conduit
- deleted all AskToolbar

MGtools - ran GetLogs.bat

Firefox running slow.

In IE 10, Just got this message:

Security warning
The current webpage is trying to open a site in your Trusted sites list
current site http://majorgeeks.com
trusted site https://apis.google.com

Kestrel13! · Sep 25, 2013

The logs look good. Ready for final steps at this point?

cjs56 · Sep 25, 2013

Firefox is still running real s.l.o.w. (takes 5 mins to load a web page.) IE loads much faster.

I am thinking of removing programs via control panel to see if that is the problem.
Other than that, we can move to the final phase.

Kestrel13! · Sep 26, 2013

Yes, try that, and remember you can always post in the software forum about it.

If you are not having any other malware problems, it is time to do our final steps:

We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.

Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.

Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.

If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.

If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.

If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:

Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore

What we want you to do is to first disable System Restore to flush restore points some of which could be infected.

Then we want you to Enable System Restore to create a new clean Restore Point.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

Log in or Sign up

Firefox with Unresponsive Script popup after malware scans

cjs56 Private E-2

Attached Files:

RKreport[0]_S_09202013_152021.txt

MGlogs.zip

TDSSKiller.2.9.2.0_20.09.2013_15.51.29_log.txt

HitmanPro_20130920_1622.log

mbam-log-2013-09-20 (15-38-42).txt

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

cjs56 Private E-2

Attached Files:

RKreport[0]_S_09242013_170817.txt

TDSSKiller.2.9.2.0_24.09.2013_17.14.34_log.txt

HitmanPro_20130924_1746.log

MGlogs.zip

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

cjs56 Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member