First Posting - Need help- Trojan.w32.looksky

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis​

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - only for Windows XP, 2K, & NT users
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Re: Group 2 of uploads

Please attach a HijackThis log from Normal Boot mode as requested.

 

Re: Group 2 of uploads

Hmmm! You said you only have one antivirus (AVG) however McAfee was not uninstalled properly. We will need to fix this during our cleaning which I will post after reading all of your logs.

Did you see message # 5?

 

Re: Hijack this from normal boot

Okay get started on the below while I prepare the rest of your fixes.

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to McAfee WSC Integration
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Now repeat the above to Stop and Disable the below two Services (if you do not find them or get any errors, just continue):
  • McAfee Task Scheduler
  • McAfee SecurityCenter Update Manager
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/paste McDetect.exe into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now repeat the above to delete the below two Services (if you do not find them or get any errors, just continue):
  • McTskshd.exe
  • mcupdmgr.exe
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down.

Seem that you missed a few things from the READ ME. No worry! We will fix them now. Uninstall the below software:
Java 2 Runtime Environment, SE v1.4.2_03 <-- mentioned in step 6
Video Access Codec v1.4 <-- should have been uninstalled in step 0 of the READ ME
Viewpoint Manager (Remove Only) <-- should have been uninstalled in step 0 of the READ ME
Viewpoint Media Player <-- should have been uninstalled in step 0 of the READ ME

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

By the time you finish the above and the reboot. I should have the rest of your fix ready.

 

Re: Hijack this from normal boot

Okay after you have completed all of message # 10, continue here.

Run this Disable/Remove Windows Messenger to remove Windows
Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: (no name) - - (no file)
O2 - BHO: MSVPS System - {208D7BCC-9857-4C9E-823B-D04E72490A67} - C:\WINDOWS\mxduo.dll (file missing)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.21.10/ttinst.cab
O21 - SSODL: wmphost - {E8113FED-7A5F-4FE3-B822-19CE1247837F} - C:\WINDOWS\wmphost.dll
O21 - SSODL: wmpdev - {2E6884A2-2BFF-43D1-A955-71582466371F} - C:\WINDOWS\wmpdev.dll

After clicking Fix, exit HJT.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now attach the below new logs and tell me how the above steps went.

1. Avenger
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 8 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Re: Posts #10 and #11 completed

You're welcome and thanks! I guess you like us better than McAfee?


Uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below folders which may be left behind by the uninstall:
C:\Documents and Settings\Mark Robey\Application Data\Sunbelt Software
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software


Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: MSVPS System - {F4CF814F-970F-405D-A42C-0CE06EB97373} - C:\WINDOWS\mxduo.dll (file missing)
O21 - SSODL: wmpdev - {DB6DD3F2-487A-457A-9B78-22E99DB2101F} - C:\WINDOWS\wmpdev.dll (file missing)
O21 - SSODL: wmphost - {37E78B88-5FA2-4DA7-B14A-75F114885E41} - C:\WINDOWS\wmphost.dll (file missing)

After clicking Fix, exit HJT.
Now reboot in normal mode

Now attach the below new logs and tell me how the above steps went.

1. ShowNew
2. HJT

Are things still working okay?

 

Re: Hijack this from normal boot

It would have been better to wait but we are almost done.

 

Re: Posts #10 and #11 completed

You're clean! Before I give you my standard final instructions, let me comment on the other user accounts you brought up. You would need to run just CCleaner, GetRunKey, ShowNew, and HJT on the other user accounts if you believe there could be issues there. I will give you my normal final instructions now, but if other user accounts have malware issues, you may not want to start all of these yet.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, and the C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Re: UPDATE !!!! Ack?

For the first logs (I assume your wife's)

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R3 - URLSearchHook: (no name) - - (no file)
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe" <--- you can fix this in your account too if you want. It is not malware. It is just not needed.

After clicking Fix, exit HJT.
Now use Windows Explorer to delete the below folder. You will need to do step 2 of the READ ME to find it.
C:\Documents and Settings\Ellen Robey\Application Data\WinAntiVirus Pro 2007

Now run Ccleaner

As long as you had no problems doing the above, I don't need more logs from this account.

Attach a log from Spybot that shows what it is finding if still there.

 

Re: UPDATE !!!! Ack?

Actually do step 2 of the READ ME on all accounts since they may all have something to remove and it will be hidden.

I will finish the other logs later today.

 

Re: UPDATE !!!! Ack?

This fix is for Mary's account

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: (no name) - - (no file)
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZJ

After clicking Fix, exit HJT.
Now use Windows Explorer to delete the below folder:
C:\Documents and Settings\Mary Robey\Application Data\WinAntiVirus Pro 2007

Now run Ccleaner

As long as you had no problems doing the above, I don't need more logs from this account.

 

Re: UPDATE !!!! Ack?

This fix is for Katie's account

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: (no name) - - (no file)
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"

After clicking Fix, exit HJT.
Now use Windows Explorer to delete the below folders:
C:\Documents and Settings\Katie Robey\Application Data\AdProtect NoSpam
C:\Documents and Settings\Katie Robey\Application Data\WinAntiVirus Pro 2007

Now run Ccleaner

As long as you had no problems doing the above, I don't need more logs from this account.

 

Re: Home Stretch... Happiness Update

You're welcome. Make sure you complete my final instructions given in message # 18. And then surf safely!

MajorGeeks as no donation mechanism. You can donate to me persoanlly via PayPal but that is purely optional. You can also purchase Geek Wear if desired. See the main page (www.majorgeeks.com) on the right side where it shows Geek-Wear.

 

Re: Humility... reverence...

I personally like the sweatshirts on cold dreary winter nights. Keeps me warm while slaving over all the logs from my PC dungeon (well really my basement ).