First timer/ possible infection

Hi there and a warm welcome. I am currently reviewing your logs and will get back to you with a set of instructions as soon as possible. Thankyou for your patience during this time.

Kestrel13!

 

I apologise for the delay, I was away for a couple days.

I have a fix for you below, however first of all, I would like for you to update Malware Bytes > rescan > fix all it finds > and attach the new log from running it.

Next....

You are not running any anti virus at the moment. You need to ensure you install some once I have given you the "all clean"


1. We need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
• If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below code box into it

(make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

File::
C:\WINDOWS\system32\system32\drivers\MSIVXwsrsippqlmknmqyapltepktpbqxwbiqj.sys
c:\windows\system32\drivers\MSIVXuvveoypxmiysaldveuliiwnorlmhkjit.sys 
c:\windows\system32\drivers\MSIVXwsrsippqlmknmqyapltepktpbqxwbiqj.sys 
c:\windows\system32\MSIVXcount 
c:\windows\system32\MSIVXodulktetjxfaqbsndlojmtxmbnyjnuvy.dll 
c:\windows\system32\MSIVXvwehijnwauhobogrqrsrtsmvrfxdypho.dll 
C:\DOCUME~1\Supa\APPLIC~1\WAITDE~1\long keep software.exe
C:\Program Files\Ipwindows\ipwins.exe
C:\WINDOWS\system32\temp1600
C:\WINDOWS\system32\temp1601
c:\windows\sued.dat
C:\Documents and Settings\All Users\Application Data\multitestonemapi\SETTINGS COPY.exe
C:\WINDOWS\retadpu2000400.exe
C:\DOCUME~1\Supa\APPLIC~1\WAITDE~1\long keep software.exe

Folder::
C:\Documents and Settings\All Users\Application Data\avg8

Registry::
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder]
[-HKEY_LOCAL_MACHINE\System\ControlSet003\Services\MSIVXserv.sys]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\User Once]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\IpWins]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\one mapi scr heck]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\runner1]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\User Once]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\Alcmtr]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://farm4.static.flickr.com/3014/3035535531_512f04c6a2_o.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


3. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combofix.

3. Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

that's great to hear!

Yes you were given bad advice there...

Looking at your logs memory wise this is where you're at:

Running anti virus does use up resources, however unless you're running really low on RAM you'll be just fine.

Yep there's a nice selection here if you're interested.

J!NX

I will look at your logs after lunch, and get back to you with a response as soon as possible.

Thanks
Kes

 

Don't forget to attach the log from running combofix

 

This machine is not in normal start up mode as per requested in the Read and Run me instructions.

Use MSconfig to setup for Normal Startup Mode

Please ensure that you put the computer into normal start up before getting me new Mglogs:

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Thanks
Kestrel13!

 

This is a bad idea. You shouldn't be using MSCONFIG at all to control start up's. I suggest that in future instead of resorting to using msconfig which is mainly for troubleshooting purposes that you use a start-up manager such as:

Startup CPL

Going thru your logs shortly and will respond ASAP

 

1. Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.

2. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
   
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Go to add/remove programs and uninstall HijackThis.
7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

you're welcome! safe surfing!

 

Don't be concerned about th MGclean.bat file... it is a newly added file in the most current version of MGTools that you didn't run.