Followed advice, Still continuous pop-ups!!

Welcome to Majorgeeks!

You need to follow the advice from the Read Me below and attach all the logs requested as that scan will only give part of the picture, we are here to help you, but you have to follow the full instructions for our malware removal experts to have all the info to hand to find the malware locations and help you remove it.

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

 

Why are you running your PC without proper protection? You have no antivirus, no antispyware, and are relying on the inadequate Windows SP2 firewall when you need a real firewall.


Uninstall the below old versions of software:
Java 2 Runtime Environment, SE v1.4.2

Also uninstall Spruce


Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
O2 - BHO: SpruceBHO - {54DE7259-C729-45B1-BBD8-4BE9B5BD8248} - C:\Program Files\Spruce\Spruce.dll
O2 - BHO: (no name) - {A7918F87-71E8-424A-B57D-FA5F5254FC4E} - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [troy44] C:\WINDOWS\troy44.exe
O4 - Startup: Spruce - Auto Update.lnk = C:\Program Files\Spruce\Spruce.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O18 - Protocol: bw+0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw+0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: bwg0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwg0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0s - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: offline-8876480 - {DCBF6281-C0BB-4ED7-B532-899C94FF1042} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll

After clicking Fix, exit HJT.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Make sure you tell me how things are working now!

 

That will not work and if you look at your logs you will still see all of the files. We need to get Avenger to run or we will need to create a procedure using ComboFix. What error message were you getting? Make sure you followed the instructions EXACTLY and put Avenger on your Desktop and also make sure you copied everything in the QUOTE box (that begings with the line saying Files to delete: ) Note I'm going to add a few new things that showed up to the fix so make sure you recopy the fix. Try the Avenger fix again and if it runs, attach new logs from Avenger and MGlogs.zip.

 

Did you forget to uninstall Java 2 Runtime Environment, SE v1.4.2 as requested in message # 4?


Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKLM\..\Run: [drmsrv32] C:\fych.exe
O4 - HKLM\..\Policies\Explorer\Run: [r3UiqzuRTi] rundll32.exe "C:\WINDOWS\jozituxu.dll",DllCleanServer

After clicking Fix, exit HJT.

Then reboot and check your HJT log yourself to make sure the above are gone. If they are gone, continue on to the below because you will be clean.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix then UNINSTALL COMBOFIX (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN
   • Now type combofix /u in the runbox and click OK.
   • Note: The space between the X and the U, it must be there.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
10. If you are running Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You uninstall it via Add/Remove Programs. Did you look for it? If it does not appear then tell me.

It's in the READ & RUN ME in the steps you ran for you Windows XP system. Go back to the READ ME and choose the steps for Windows XP and you will see it.

 

No you are finished! You're welcome. Surf safely!