Followed all steps -- Wondering if i'm still infected?

Welcome to Majorgeeks.

Please attach the MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.

We are currently reviewing your logs and will get back to you with a set of instructions as soon as possible.

Thanks for your patience.
dr.m

 

*Referring to the below link - you didn't [Accept] the License Agreement for installing Trend Micro HijackThis.* Delete the MGTools.zip and all its related folders/ download it again, correcting the missed step.

Using MGtools

Attach to your next post: *NEW MGlogs.zip

 

Hello, Webhatesviruses


The below fixes are specific to your problem and should only be used for issue(s) on this machine. Also, please do not install any other software while we are still working with you unless instructed. Once we have given you the all clean and final instructions you will be free to install what you want.

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed

Step 2:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

NOTE: HJT may popup an error about the AppInit_DLLs line. Ignore it and click OK to continue.

After clicking Fix, exit HJT.

Step 3:
Now we need to use ComboFix to remove some malware.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• Follow the prompts.
• When it finishes, a log will be produced named c:\\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Step 4:
Run Ccleaner

Step 5:
Now install the latest Sun Java Runtime Environment


Step 6:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).


Then attach the below logs to your next reply:

• C:\MGlogs.zip
• C:\combofix.txt

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

Thanks!
dr.m

 

Hello, Webhatesviruses

*Install the latest Sun Java Runtime Environment

AFTER doing the above --- it is time to do our final steps:

Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif

 

Webhatesviruses

OK - let's do this.

*Un-install Symantec
*Run this:Norton Removal Tool (SymNRT)
* Reboot your machine
* Run the removal tool again
* Run CCleaner
* Now - re-install Symantec