frenetic malware blitzkrieg

Discussion in 'Malware Help (A Specialist Will Reply)' started by BobLewiston, Jul 29, 2010.

  1. BobLewiston

    BobLewiston Private E-2

    My friend's Dell Inspiron 1520 (BIOS revision A03, running Mozilla Firefox and Windows XP) has a hellacious malware infection. I can't even begin to follow the instructions in the Malware Removal Guide, because immediately upon bootup, every few seconds Windows raises one alert after another that the computer is supposedly under a password stealing attack, each attack coming from a different website (even when the internet connection is disabled!), and every time I try to go into Add and Remove Programs, etc., the applicable window is immediately closed to prevent me from using it.

    Can I boot up off the Windows CD to get around this? How do I get into the BIOS on this thing in order to tell it to do so? Or should I connect the hard drive to another computer to work with it? Would that be dangerous to the other computer?

    Thanks for any help that anybody can give.
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Try running our malware removal procedures in safe mode.
     
  3. BobLewiston

    BobLewiston Private E-2

    I went into Safe Mode and followed all the steps in the Malware Removal Guide until I got to Step 2 (Installing Tools and Running Scans) of the Windows XP Cleaning Procedure, but the malware is preventing me from installing SUPERAntiSpyware, combofix, RootRepeal or MGtools. It allowed me to install Malwarebytes' Anti-Malware, but won't allow me to actually run it. Now what?
     
  4. BobLewiston

    BobLewiston Private E-2

    Can I boot from CD to resolve this?
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Have you tried renaming the tools? Rename combofix.exe to 123.com and MGTools.exe to kestrel.com. Try running them again. Let me know how you get on?
     
  6. BobLewiston

    BobLewiston Private E-2

    Here are the requested logs. There's no SuperAntiSpyware log attached because that program found nothing wrong.

    Just for the record, when I uninstalled McAfee (because I was about to install the recommended software in its place), it seemed like the "blitzkrieg" ended.
     

    Attached Files:

  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I would still like to see the log from it regardless.

    Running from: c:\documents and settings\Bob Heil\My Documents\security software\anti-malware\ComboFix\123.com <--- Combofix is meant to be directly on the desktop. Please move it there before we continue and ALSO rename it now back to combofix.exe or else final steps will not work.

    If you did not deliberately set this proxy yourself then please include it in the HJT fix below:

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    After clicking Fix exit HJT.
    Or maybe combofix solved your problem, but in my opinion uninstalling mcafee was no bad thing. LOL

    You will need to use the removal tool to be rid of all traces:

    Please download the McAfee Consumer Product Removal Tool

    Run this > Reboot your machine > and Run it again to get rid of remnants of McAfee.

    I trust all is well now?
     
  8. BobLewiston

    BobLewiston Private E-2

    Here's the SuperAntiSpyware log.

    I moved 123.com to the desktop and renamed it to combofix.exe. Should I rerun it?

    My friend doesn't know a lot about computers, and I'm sure he didn't set any proxies.

    I ran HJT, selected the two lines you told me to, and hit "Fix checked".

    Oh, here's an interesting development: maybe a couple minutes after running HJT, I was attempting to copy the McAfee Consumer Product Removal Tool from my computer (the one I'm on now) to my friend's computer via CD. Suddenly his computer froze. I struggled for a while to turn it off (it's a laptop with a battery, and I'm quite unfamiliar with it), and upon rebooting, just a black screen comes up. The cursor arrow moves around the way it should, but other than that, this thing appears to be as dead as a doornail. Any ideas about this?

    For the record, there are these three little lights near the top of the keyboard that look sort of like little batteries, but I'm not sure if that's what they represent. One is labelled "9", one is labelled "A", and one has a down-arrow in it. I think that the one labelled "9" is what's usually lit, but now it's the one labelled "A" that's lit. But maybe this has nothing to do with the problem. Anyway, until this gets straightened out, the appearance of the situation at least is that I've blown up my friend's computer by following your instructions. I'm responsible. How about helping me out on this? In other words, HELP!!!!!!!!!!!!!!!!
     
  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    How have my instructions "blown up" this machine? I didn't do anything.

    Reboot into safe mode. What's the sketch there?

    You friend may have OTHER problems that are not caused by malware. And do not just assume that just because this has happened, that it is my fault.
     
  10. BobLewiston

    BobLewiston Private E-2

    Never mind. I managed to reboot and now the computer isn't freezing. That doesn't mean that my problem is corrected yet though, so I'd like to hold off on saying all is well.

    Sorry, I accidentally didn't attach the SuperAntiSpyware log. Here it is.
     
  11. BobLewiston

    BobLewiston Private E-2

    Sorry, I didn't mean to imply that it was your fault. I meant I was afraid it was going to give the appearance to my friend that I had blown up his computer by following someone else's instructions. My apologies, I know you're just trying to help me. And of course, he may have other problems with his computer as well as malware.
     
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please re-run ComboFix and attach that new log.

    Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\ComboFix.txt
    * C:\MGlogs.zip
     
  13. BobLewiston

    BobLewiston Private E-2

    OK, here you go.
     

    Attached Files:

  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. What issues are you having, if any?

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:




    Support MajorGeeks with Geek Wear!
     
  15. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    No problem. :) Safe surfing!
     
  16. BobLewiston

    BobLewiston Private E-2

    My friend's problem appears to be fixed, but Malwarebytes is still reported malware. Here are the most recent copies of all 5 logs.
     

    Attached Files:

  17. BobLewiston

    BobLewiston Private E-2

    last one...
     

    Attached Files:

  18. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You should really have started a new thread instead of piggy backing off this old one! These logs are clean anyway.

    Why are you using a version of MGTools that is over 2 months out of date?

    Important Notice: A new version of SUPERAntiSpyware is available.
    • Please uninstall your current version (this is necessary).
    • Then download this SUPERAntiSpyware
    • Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
    • After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
    • Now run a new full scan of your system. And attach this log later.

    Did you indeed take action with what MBAM found??
     
  19. BobLewiston

    BobLewiston Private E-2

    Sorry I took so long to get back to you. I had a flurry of unrelated emergencies.

    After I worked on my friend's computer at your direction, I returned it to him, and it was actually he that ran Malwarebytes the last time, and he apparently didn't know what he was doing and so did not quarantine the rogue found in the registry. That problem has now been corrected, and he has a clean bill of health.

    Thanks so much to you and your crew at Major Geeks.
     
  20. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    On behalf of Kes and myself, you are most welcome. Safe surfing. :)
     

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