Friend needs help, infected.

Discussion in 'Malware Help (A Specialist Will Reply)' started by Silent_Killer, Mar 22, 2008.

  1. Silent_Killer

    Silent_Killer Private E-2

    Hi,

    My friend came to me today about his computer running slow (another one)and also his Internet running allot slower then normal, so I got him to run superantispyware, combofix and MGTools, I have the logs here. After the scans he said his PC has started running better again but its still not normal but his Internet seams fine now. Could you have a look at the logs and help him get rid of his infections. I will help him stay protected properly once he is clean again.

    Thanks & Regards
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looks prety good.......really just two things to remove and then run ATF cleaner:

    Use windows explorer to find and delete:
    C:\WINDOWS\iun6002ev.exe
    C:\WINDOWS\iun6002.exe


    Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

    NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

    * Double-click ATF-Cleaner.exe to run the program.
    * Under Main choose: Select All
    * Click the Empty Selected button.

    If you use Firefox browser

    * Click Firefox at the top and choose: Select All
    * Click the Empty Selected button.
    o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

    If you use Opera browser

    * Click Opera at the top and choose: Select All
    * Click the Empty Selected button.
    o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

    Click Exit on the Main ATF Cleaner menu to close the program.

    If you are not having any other malware problems, it is time to do our final steps:

    1. If we used ComboFix then UNINSTALL COMBOFIX (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
    2.
    * Click START then RUN
    * Now type combofix /u in the runbox and click OK.
    * Note: The space between the X and the /U, it must be there.
    3. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    4. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    5. If you are running Windows XP or Windows ME, do the below:
    * Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    6. After doing the above, you should work thru the below link:
    How to Protect yourself from malware!
     
  3. Silent_Killer

    Silent_Killer Private E-2

    Ok, I think hes happy now :)

    Thank you very much for your time and effort, much appreciated.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are welcome ..safe surfing. :)
     

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