Friend's computer having trouble

Discussion in 'Malware Help (A Specialist Will Reply)' started by richkard, Aug 23, 2012.

  1. richkard

    richkard Private E-2

    My friend told me that her computer have some issues. The computer is slow and the internet keeps disconnecting. So I suggested this forum to figure it out. Can someone check the logs? Thanks in advance for your help.

    The TDSSKiller file was too big so I compressed it
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Why did you not have MBAM fix what it found?> Or did you attach the log before removing the items?

    I am not finding any malware in your logs. I suggest you post in the software forum for additional assistance.

    You really need to clean out your temp folders!! Use either CCLeaner or Wise Disk Cleaner.


    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link:
    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     

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