Friends computer

Hi there.

It says in the instructions where to find the log file, it should be C:\MGlogs.zip (If C:\ is the drive you boot Windows from)

Try a different browser if having trouble attaching logs. Don't worry about anything thta did not run, just run what you can.

 

Please check the clock on your PC. Is it set to the correct date and time?

 

Okay then please answer the below questions:

1. What makes you suspect malware?
2. What version of Windows is the PC running?
3. Have you tries running in safe boot mode to see if the behavior is different?

If running Windows 7, try the below.

Please do the below so that we can boot to System Recovery Options to run a scan.

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.


Plug the flashdrive into the infected PC.

Enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)

 

Have you tried continuing on past Malwarebytes as instructed in the READ & RUN ME. You are not supposed to stop just because any item does not work.

Okay then try the procedure with FRST but note that SearchQ and Musicbox are just junkware and not known to cause problems like this.