Friends Vista machine

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by volz, Dec 26, 2011.

  1. volz

    volz Private E-2

    I followed the directions in the Read and Run First. Root Repeal scans part way then stops with the message "could not read our index block". The computer is still sluggish and the hard drive spins almost all of the time. Also, the desktop wallpaper vanished and the background is white.
    Remainder of logs attached.

    Thanks
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

  3. volz

    volz Private E-2

    TDSSKiller log attached
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    PageRage Toolbar <--- Uninstall this.
    Java(TM) 6 Update 23 <--- Also uninstall this as it is outdated


    What is this file?
    C:\Windows\System32\cmdVBS.vbs


    Delete these files using windows explorer. Reboot, and then check they are still gone.

    c:\program files\1127201015065515.bat
    C:\Users\Owner\AppData\Local\{20D26FBE-2AB9-418D-907C-A5C5A7CF3195}

    Is your friend using any antivirus?

    Tell me about that file I asked about, and also let me know how things are running now.
     
  5. volz

    volz Private E-2

    Uninstalled Java(TM) 6 Update 23 first
    Started to uninstall PageRage Toolbar and the got the blue screen, but the computer restarted before I could read it. On restart, got the blue screen again, and it restarted again. Tried to go to safe mode, but when I clicked on safe mode, it restarted again. After several attempts the computer booted normally. After the computer was up a message appeared about a mismatched file and then the message closed.

    Tried to open control panel to see if the 2 programs were gone, but could not open control panel, it would open and immediately close

    I opened c:\program files\1127201015065515.bat, C:\Users\Owner\AppData\Local\{20D26FBE-2AB9-418D-907C-A5C5A7CF3195} and C:\Windows\System32\cmdVBS.vbs.

    I am not sure what cmdVBS.vbs is. It might be associated with Verizon.

    {20D26FBE-2AB9-418D-907C-A5C5A7CF3195} is empty, file size is 0 kb

    I saved the text from the other 2 files to 1 text file and deleted all 3 files, rebooted and it started normally. Opened control panel and this time it opened. Java is gone but Pagerage toolbar is still in the list of programs, but when I try ti uninstall get a message about not finding the install.log.

    Joe
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Delete these then please. (If not already deleted)
    c:\program files\1127201015065515.bat
    C:\Users\Owner\AppData\Local\{20D26FBE-2AB9-418D-907C-A5C5A7CF3195}

    To uninstall PageRage Toolbar:

    Try Revo Uninstaller.
    Choose the option on the bottom of the list (#4). Be very careful while deleting the bolded registry items ONLY!! This software will create a system restore point for you as well prior to uninstalling a software program.

    How is everything running now?
     
  7. volz

    volz Private E-2

    The files were deleted. Revo removed pagerage toolbar. Everything seems to be running OK. You had asked about antivirus, they are using Windows Defender and for a firewall Windows Firewall.

    Thanks for the help

    Joe
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Windows Defender is NOT antivirus. ;)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required (If we renamed it please rename it back to Combofix.exe.
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds