Frozen FBI Moneypack Screen Zero Access

Please do the below so that we can boot to System Recovery Options to run a scan. There will be two options to choose from. One if you do not have your Windows 7 boot DVD and another when you have your DVD.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Option1: Enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

Option2: Enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)

 

Save fixlist.txt to your flash drive.

• You should now have both fixlist.txt and FRST.exe on your flash drive.

Now reboot back into the System Recovery Options as you did previously.
Run FRST and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt).
Please attach this to your next message. (See how to attach)

Now boot into normal Windows can continue with the below.

Running MGTools.

 

If you are able to boot into normal mode now, please follow these instructions:

READ & RUN ME FIRST. Malware Removal Guide

 

Please attach your logs.

 

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• [RUN][ZeroAccess] HKUS\.DEFAULT\[...]\Run : Google Update ("C:\Windows\system32\config\systemprofile\AppData\Local\Google\Desktop\Install\{2866e762-6a40-e9a4-3466-3797a275df6a}\?��?��?��\?��?��?��\???ﯹ๛\{2866e762-6a40-e9a4-3466-3797a275df6a}\GoogleUpdate.exe" >) -> FOUND
  [RUN][ZeroAccess] HKUS\S-1-5-18\[...]\Run : Google Update ("C:\Windows\system32\config\systemprofile\AppData\Local\Google\Desktop\Install\{2866e762-6a40-e9a4-3466-3797a275df6a}\?��?��?��\?��?��?��\???ﯹ๛\{2866e762-6a40-e9a4-3466-3797a275df6a}\GoogleUpdate.exe" >) -> FOUND

Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.

Now fix this:
¤¤¤ Scheduled tasks : 1 ¤¤¤
[V2][ROGUE ST] 4501 : wscript.exe - C:\Users\TEST\AppData\Local\Temp\launchie.vbs //B -> FOUND

Now click the Files/folders tab and locate these detections:

• 
  [ZeroAccess][Junction] en-US : C:\Program Files\Windows Defender\en-US >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpAsDesc.dll : C:\Program Files\Windows Defender\MpAsDesc.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpClient.dll : C:\Program Files\Windows Defender\MpClient.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpCmdRun.exe : C:\Program Files\Windows Defender\MpCmdRun.exe >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpCommu.dll : C:\Program Files\Windows Defender\MpCommu.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpEvMsg.dll : C:\Program Files\Windows Defender\MpEvMsg.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpOAV.dll : C:\Program Files\Windows Defender\MpOAV.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpRTP.dll : C:\Program Files\Windows Defender\MpRTP.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpSvc.dll : C:\Program Files\Windows Defender\MpSvc.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MSASCui.exe : C:\Program Files\Windows Defender\MSASCui.exe >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MsMpCom.dll : C:\Program Files\Windows Defender\MsMpCom.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MsMpLics.dll : C:\Program Files\Windows Defender\MsMpLics.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MsMpRes.dll : C:\Program Files\Windows Defender\MsMpRes.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] en-US : C:\Program Files\Windows Defender\en-US >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpAsDesc.dll : C:\Program Files\Windows Defender\MpAsDesc.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpClient.dll : C:\Program Files\Windows Defender\MpClient.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpCmdRun.exe : C:\Program Files\Windows Defender\MpCmdRun.exe >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpCommu.dll : C:\Program Files\Windows Defender\MpCommu.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpEvMsg.dll : C:\Program Files\Windows Defender\MpEvMsg.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpOAV.dll : C:\Program Files\Windows Defender\MpOAV.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpRTP.dll : C:\Program Files\Windows Defender\MpRTP.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpSvc.dll : C:\Program Files\Windows Defender\MpSvc.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MSASCui.exe : C:\Program Files\Windows Defender\MSASCui.exe >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MsMpCom.dll : C:\Program Files\Windows Defender\MsMpCom.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MsMpLics.dll : C:\Program Files\Windows Defender\MsMpLics.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MsMpRes.dll : C:\Program Files\Windows Defender\MsMpRes.dll >> \systemroot\system32\config [-] --> FOUND
  
  Now run Hitman and delete these items:
  
  Code:

  ZeroAccess][Junction] en-US : C:\Program Files\Windows Defender\en-US >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpAsDesc.dll : C:\Program Files\Windows Defender\MpAsDesc.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpClient.dll : C:\Program Files\Windows Defender\MpClient.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpCmdRun.exe : C:\Program Files\Windows Defender\MpCmdRun.exe >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpCommu.dll : C:\Program Files\Windows Defender\MpCommu.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpEvMsg.dll : C:\Program Files\Windows Defender\MpEvMsg.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpOAV.dll : C:\Program Files\Windows Defender\MpOAV.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpRTP.dll : C:\Program Files\Windows Defender\MpRTP.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MpSvc.dll : C:\Program Files\Windows Defender\MpSvc.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MSASCui.exe : C:\Program Files\Windows Defender\MSASCui.exe >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MsMpCom.dll : C:\Program Files\Windows Defender\MsMpCom.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MsMpLics.dll : C:\Program Files\Windows Defender\MsMpLics.dll >> \systemroot\system32\config [-] --> FOUND
  [ZeroAccess][Junction] MsMpRes.dll : C:\Program Files\Windows Defender\MsMpRes.dll >> \systemroot\system32\config [-] --> FOUND

  Then remove everything under the PUP/s.
  
  Reboot and rescan with both RogueKiller and Hitman and attach those new logs as well.
  
  Be sure to tell me how things are running now.

 

Did you run Hitman? Did you run RogueKiller and delete the items under registry?

You need to tell me exactly what you did and what happened.

 

Just an FYI of instructions I use to remove this new ZA stuff. You may find the below alot more straight forward.

 

Just run RogueKiller exactly the way I quoted in msg # 14 and attach the new log.

Then reboot your PC and run new scans with both RogueKiller and Hitman Pro and attach these new logs.

 

Please remember that all logs should be attachments only. You should not be posting them inline and then also as attachements.


Okay that took care of the ZeroAccess infection. Now to continue with the rest.
Uninstall the below programs. If they do not uninstall or you do not find them just keep going.
DefaultTab
Sendori


Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Files
C:\QooBox
C:\TDSSKiller_Quarantine
C:\PROGRA~2\BEARSH~1
C:\Program Files (x86)\Sendori
C:\Windows\SysWOW64\Sendori.dll
C:\Windows\TEMP\*.*
C:\Users\TEST\AppData\Local\Temp\*.*
dir C:\ProgramData\ychw /c
 
:Reg
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2A69}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{7A3174DB-1826-4F1E-926D-C1FC47DE15BE}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2A69}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9E0E057E-97D4-49F2-8013-133F35958AA5}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{c2d64ff7-0ab8-4263-89c9-ea3b0f8f050c}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{c2d64ff7-0ab8-4263-89c9-ea3b0f8f050c}"=-
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"=-
:Commands
[purity]
[EmptyTemp]
[start explorer]

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXTlog
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

No! It did not remove anything that would cause this. This is possibly residual effects from the ZeroAccess infection we have been removing. That is what ZeroAccess is notorious for doing. Now that you did a system restore you will have to start all over againn. We will need all scans from the READ & RUN ME to be run again and all new logs to be reposted. We have to start over again to see how much of the infections were possibly reinstalled.

 

You didn't attach the new logs.

 

As I expected, your System Restore put back some of the junk we had already cleaned up. Let's first work on the network connection issue.

Run the C:\MGtools\NetFWfix.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator). This will run very quickly and you may just notice a quick flash of a black command prompt window.


Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.

Now download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now! Does your internet connection work? We still do have to remove the junkware that you restored, but first I wanted to complete the above.

 

Please finish my last instructions and we will continue once the new log is posted.

 

Okay that fixed a bunch of issues related to networking and the Windows Firewall services, but we have some steps to redo.

Uninstall the below programs. If they do not uninstall or you do not find them just keep going.
DefaultTab
Sendori


Run OTM.exe that you previously downloaded by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Files
C:\Users\TEST\AppData\Roaming\DefaultTab
C:\ProgramData\Sendori
C:\ProgramData\ychw
C:\Program Files (x86)\Sendori
C:\Windows\SysWOW64\Sendori.dll
C:\Windows\TEMP\*.*
C:\Users\TEST\AppData\Local\Temp\*.*
 
:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\DefaultTab]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Sendori]
:Commands
[purity]
[EmptyTemp]
[start explorer]

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now rerun Junkware Removal Tool per the below instructions.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXTlog
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome. Your logs are clean.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!