FVD Product Search

Discussion in 'Malware Help (A Specialist Will Reply)' started by Fillibuster, Mar 9, 2015.

  1. Fillibuster

    Fillibuster Private E-2

    Apparently this is something I've been coming across recently. It doesn't appear everywhere, but in certain spots it pops up and frankly I find it worrisome.... especially when I read that this particular malware is extremely dangerous.

    I'm going to go through the process of malware removal now, so I'll be sure to put the logs up as soon as I can. But any more information on this thing would also be appreciated.
     
    Fillibuster, Mar 9, 2015
    #1
  2. Fillibuster

    Fillibuster Private E-2

    Also, I'm not sure what's going on, but I'm unable to save MGTools to my desktop... or... anywhere else for that matter. Whenever I try, the browser doesn't save it, thus, no file. I even turned my antivirus off, and it still doesn't appear, and this never used to be an issue before. All I was able to do was run it from Internet Explorer. Is there some way I can get around this?
     
    Last edited: Mar 9, 2015
    Fillibuster, Mar 9, 2015
    #2
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please attach the logs from RogueKiller, Hitman Pro, Malwarebytes and TDSSkiller.

    Sometimes this is just due to your browser possibly blocking it and you have to tell it to download it anyway.

    If you got it to run this way, you should still have the MGlogs.zip file. Or at least at a minimum, you should see the C:\MGtools folder. So do you have the log or do you see the folder?

    What browser are you having the problem with? Test all browsers you have installed but only have one running at any point in time while testing
     
    chaslang, Mar 10, 2015
    #3
  4. Fillibuster

    Fillibuster Private E-2

    If it's blocking it, will there be a prompt telling me? Because when I tried to download it, I didn't get anything like that, nor did I get a folder of any kind. I've pretty much tried it with the only two I have, Firefox and Internet Explorer, and I had gotten the same strange result each time.

    I did find that I had backup copy of it that I clung on to just in case that I've only used last year and used that. I don't know if MGtools is always updating or changing, but I assume that it's not that different from what's offered at current because it wasn't used all that long ago, though if the results aren't satisfactory I could try and run it from IE again and see where that goes.

    Please forgive me if it's not true to the procedure, but I don't have many choices until I can figure out what's going on.
     

    Attached Files:

    Fillibuster, Mar 10, 2015
    #4
  5. Fillibuster

    Fillibuster Private E-2

    Also, just to be on the safe side, I went ahead and ran it from IE from the link just to be sure. I've included the log. Let me know if everything is okay and I apologize if there's any problems.
     

    Attached Files:

    Fillibuster, Mar 10, 2015
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    When I asked about which browser you were having a problem with, really meant the FVD Product Search problem. Sorry that was not clear.

    Not to much is showing in your logs. Please run the below.


    Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    If you still have a problem now and the problem occurs with Firefox then run the below:

    Reset Firefox to Defaults
     
    chaslang, Mar 10, 2015
    #6
  7. Fillibuster

    Fillibuster Private E-2

    Oh? I see. I'm very sorry that I didn't understand you. I reset Firefox to its defaults and FVD is no longer appearing in the spots I've seen it, especially after running the malware removing programs.

    And I found out why I'm not able to download MGTools: Firefox is blocking it under the impression it's malware. Is there a way I can get it to lift that so that I can download it?
     

    Attached Files:

    • JRT.txt
      File size:
      3.6 KB
      Views:
      1
    Last edited: Mar 10, 2015
    Fillibuster, Mar 10, 2015
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Good news!!

    I have not seen a problem! What version of Firefox do you have installed so I can test with the same version? Is it still 36.0.1 ? And are you sure that it is Firefox and not AVG that you have installed and that has added pluggins to Firefox?

    But why couldn't you use Internet Explorer to download it?
     
    chaslang, Mar 10, 2015
    #8
  9. Fillibuster

    Fillibuster Private E-2

    I had thought it was giving me the same problems at first but it was able to download MGTools fine. I'm using IE 11, although it seems to tell me that 'the publisher of MGTools couldn't be verified'. Despite that it ran it from IE just fine and even gave me the log when it was done. I'm sorry about that. Should I download it that way and run it once more on the desktop just to be sure?

    I had Firefox 36.0.1, but I had to downgrade to 35 in order to download an app I use on Tumblr. that otherwise refuses to cooperate with the current version, which is what I'm using now. I tried to download MGTools from that as well, and I got the same result. It told me through the downloads window in the browser that it was blocked, believing it contained virus or spyware, and still tells me this even after I've turned AVG off, so I'm sort of confused as to what's going on at the moment.
     
    Fillibuster, Mar 10, 2015
    #9
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    This is what happens when browsers try to do more than what they should do and they do not include an override choice as in a better browser like Internet Explorer.

    Firefox has added in a feature that is clearly reporting false information and not allowing you to easily choose to download anyway because you know the browser is wrong. Try the below:

    • In Firefox's Menu ( if you don't see the Menu bar then right click on the top area of the Firefox window and select the Menu Bar selection to enable it. Also something that should be enabled by default in my opinion )
    • Now on the Menu Bar select Tools. Then select Options
    • On the Options form select the Security tab.
    • Now uncheck the below check boxe
      • Block reported attack sites
    • Now click OK to save the change
    • Now see if you can download MGtools.exe
    By the way I suggest changing Firefox's default download folder choice to ask you were to download to so that you can always choose where you want to download to rather than where Firefox wants to download to. You will see the ability to make this change on the Tools -> Options -> General tab and see the Downloads section of the form.
     
    chaslang, Mar 11, 2015
    #10
  11. Fillibuster

    Fillibuster Private E-2

    Ah, there we go! It downloaded it now without giving me any trouble, thanks. That did the trick. :)

    Is there anything else I should do before finishing up?
     
    Fillibuster, Mar 11, 2015
    #11
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Just the below.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
    chaslang, Mar 11, 2015
    #12
  13. Fillibuster

    Fillibuster Private E-2

    Great, thanks for your help, especially with Firefox. Much appreciated. :)
     
    Fillibuster, Mar 11, 2015
    #13
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     
    chaslang, Mar 13, 2015
    #14

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