Get rid of Malware...Help

Discussion in 'Malware Help (A Specialist Will Reply)' started by carey_g, Jul 12, 2009.

  1. carey_g

    carey_g Private E-2

    Hi-
    My computer has been VERY slow and sometimes will not open FF or IE. So after virus scans and spybot removal and no change, I ran your recommended Malware Removal steps and now need help with the log files and what I should do next.

    Thank you for you help!
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are running Combo from the wrong location:
    f:\spyware-malware removal\ComboFix.exe

    It should be run from your desktop.

    I am not seeing anything in the way of malware, but lets do this and then I will ask you to run a new Combo scan.

    Please use add/remove programs to uninstall:
    Viewpoint Media Player <-- should have been uninstalled in step 1 of the READ ME
    Viewpoint Manager (Remove Only)"
    Viewpoint Toolbar

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\ComboFix.txt
    * C:\MGlogs.zip
     

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