Getting Pop ups

Discussion in 'Malware Help (A Specialist Will Reply)' started by ppreheim, Nov 10, 2012.

  1. ppreheim

    ppreheim Private First Class

    My kids have informed me that the family computer is getting pop ups while surfing the net. I know my teenage son has installed spotify and bit torrent and my younger kids have installed pirate 101 and wizard 101. Are these programs safe? I have run the do me first page and quite a bit was found in the two programs where I was requested not to do anything yet and to post the logs. The logs are attached.

    Thanks
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Not too sure about these. They don't seem to be malware. Are there part of the Rival Gaming stuff I see in the logs? I don't like where Rival Gaming is putting files and I was going to suggest uninstalling it. But it does not show in your logs as having beenin installed.

    No Torrent downloading programs can be called "safe"! Are they considered malware? For the most part no, but they are a very large cause of infected PCs and they frequently install 3rd party garbage and toolbars that are unwanted and can cause search engine redirects. You may have picked up the Babylon garbage seen in your logs from BitTorrent toolbar. Shutdown ALL browsers sessions and then uninstall the below:

    BitTorrentControl_v12 Toolbar

    Then reboot, after reboot, contine.




    Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT will reset your home page to a google default so you will need to restore your home page setting.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Rerun RogueKiller and run a scan. After it finishes the scan, select the Registry tab and then select any of the below that exist and then click the Delete button.

    Then immediately reboot your PC.

    After reboot, run a new scan with RogueKiller and save a log as in original instructions and attach the new log.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • the JRT.txt log
    • the new RogueKiller log
    • C:\MGlogs.zip
     
  3. ppreheim

    ppreheim Private First Class

    Thanks so much!!!
    Followed directions and logs posted.

    Thanks again!
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Make sure you tell me how things are working now!
     
  5. ppreheim

    ppreheim Private First Class

    Computer has started crashing, getting the blue screen of death quite often... any advice?
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes don't wait so long to follow instructions and finish the ones already given. If you cannot run them now due to the blue screen, then try using system restore to go back to an older restore point.
     
  7. ppreheim

    ppreheim Private First Class

    ahh, sorry

    I ran the instructions right after you gave them. I was waiting to see what the computer acted like before telling you how things were working. I did get the success message from adding the registry line. Just got an "arcadecandy" popup while typing this message.

    Thanks for all your help
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please answer the below questions:
    1. How frequent are these types of things occurring?
    2. Do they only occur when on certain websites?
    3. Do they occur no matter which browser is used? Try more than one but only have one opened at any time.
    Also let's do the below.


    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R3 - URLSearchHook: (no name) - {b6ac5e3c-5ceb-4e72-b451-f0e1ba983c14} - (no file)
    O2 - BHO: Privacy SafeGuard - {A42D2EB4-DD31-4BB5-8AA5-8D4E04806DBE} - C:\Program Files\PrivacySafeGuard\PrivacySafeGuard.dll
    O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files (x86)\BitTorrent\BitTorrent.exe" /MINIMIZED
    O15 - Trusted Zone: *.clonewarsadventures.com
    O15 - Trusted Zone: *.freerealms.com
    O15 - Trusted Zone: *.soe.com

    After clicking Fix, exit HJT.


    Uninstall this >> Privacy SafeGuard version 1.1

    Please rerun a scan with RogueKiller and attach the new log.

    Also please run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).



    Then attach the below logs:
    • C:\MGlogs.zip
     
  9. ppreheim

    ppreheim Private First Class

    1.) I am told they occur about every 10 minutes or so.
    2.) No, they occur on many websites
    3.) my son uses Google chrome and has not had a problem. Everyone else uses IE and experiences the problem.

    I did as instructed but could not find

    R3 - URLSearchHook: (no name) - {b6ac5e3c-5ceb-4e72-b451-f0e1ba983c14} - (no file)

    All other were checked and fixed after browser was closed.

    Ran scans and posted logs.

    I have closed this computer to all users until this problem is solved. Thanks for the help!!!!
     

    Attached Files:

  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Looks like you some how reinfected the PC. We fixed these items and verified in the RogueKiller log in message #3 that they were gone. You need to make restricted user accounts for the kids. There should only be one person use the account with administrator permissions and this should be you. Kids should not have admin permissions on a PC used by everyone.

    Rerun RogueKiller and run a scan. After it finishes the scan, select the Registry tab and then select any of the below that exist and then click the Delete button.

    Then immediately reboot your PC.

    Let's also uninstall this now >> Pirate101

    After reboot, run a new scan with RogueKiller and save a log as in original instructions and attach the new log.

    Also rerun Hitman Pro to get a new log.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the new Hitman log
    • the new RogueKiller log
    • C:\MGlogs.zip
     
  11. ppreheim

    ppreheim Private First Class

    Set up accounts as requested. All kids now on standard accounts, not admin.

    Reran Roguekiller and found three of the items. They were:

    [RUN][SUSP PATH] HKLM\[...]\Wow6432Node\Run : UpdReg (C:\Windows\Updreg.EXE) -> DELETED
    [Services][ROGUE ST] HKLM\[...]\ControlSet001\Services\61883 (C:\Windows\system32\DRIVERS\61883.sys) -> DELETED
    [Services][ROGUE ST] HKLM\[...]\ControlSet002\Services\61883 (C:\Windows\system32\DRIVERS\61883.sys) -> DELETED

    Did not find the others, but it could be that they were there and I was just confused so I am attaching the log that was made when I deleted the above three as well so you can dbl check me to see if I missed anything.

    Rebooted after deleting above items
    Uninstalled Pirate 101
    Ran Hitman again - ignored everything and saved a log
    Ran getbat file

    Attached all logs - 2 from Rogue killer. After deleting the items, and the next one was after the following reboot.

    Thanks!!!!!!!
     

    Attached Files:

    Last edited: Nov 20, 2012
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay now we see some big trouble in the Hitman log. You will notice this is also new. See the first Hitman log which did not show this.

    and

    Do you have everything you need on this PC backed up???? We have seen problems recently when fixing these infections. Sometimes the PC will not boot after fixing.

    If you run TDSSkiller, does it find the Alureon infection?
     
    Last edited: Nov 21, 2012
  13. ppreheim

    ppreheim Private First Class

    I am currently backing up everything. Ran TDSKiller and it found something. Following the directions on the do me first page for running TDSkiller I hit next and it seemed to clean it. Ran TDSkiller again after reboot. This time it came up clean. Posting both logs.

    Thanks!!
     

    Attached Files:

  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay that is good that TDSSKiller found the Pihar infection and appears to have fixed it. Let's rerun another scan with Hitman and see if it also comes up clean now. Attach the new log.
     
  15. ppreheim

    ppreheim Private First Class

    Ran hitman. Ignored everything.

    Log attached.

    Thanks!
     

    Attached Files:

  16. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Allow Hitman to fix the below stuff
    Code:
       C:\Users\Home Base\AppData\Local\RivalGaming\Updater.exe
       C:\Users\Home Base\AppData\Local\Temp\013ae05b6724.exe
       C:\Users\Home Base\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\links@rivalgaming.com\components\xpcomponent.dll
    Potential Unwanted Programs _________________________________________________
       C:\Users\Home Base\AppData\Local\Babylon\ (Babylon)
       C:\Users\Home Base\AppData\Local\Babylon\Setup\ (Babylon)
       C:\Users\Home Base\AppData\Local\Babylon\Setup\BExternal.dll (Babylon)
          Size . . . . . . . : 129,536 bytes
          Age  . . . . . . . : 289.6 days (2012-02-05 20:06:25)
          Entropy  . . . . . : 6.1
          SHA-256  . . . . . : C55F47F36D379832A290CE11AE31341587A366E563888E5849E421750EC5BEE8
          Fuzzy  . . . . . . : 6.0
       C:\Users\Home Base\AppData\Local\Babylon\Setup\HtmlScreens\ (Babylon)
       C:\Users\Home Base\AppData\Local\Babylon\Setup\HtmlScreens\common.js (Babylon)
       C:\Users\Home Base\AppData\Local\Babylon\Setup\HtmlScreens\page1.js (Babylon)
       C:\Users\Home Base\AppData\Local\Babylon\Setup\HtmlScreens\page2.js (Babylon)
       C:\Users\Home Base\AppData\Local\Babylon\Setup\Setup.exe (Babylon)
        
       HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4eaf-B541-F8DE92DD98DB}\ (Babylon)
       HKLM\SOFTWARE\Classes\Wow6432Node\AppID\{BDB69379-802F-4eaf-B541-F8DE92DD98DB}\ (Babylon)
       HKLM\SOFTWARE\Wow6432Node\Babylon\ (Babylon)
       HKU\S-1-5-21-975715790-1629280076-3763750169-1001\Software\Softonic\ (Softonic)
    
    Then reboot your PC and run a new scan with Hitman. Attach the new log.
     
  17. ppreheim

    ppreheim Private First Class

    Did as instructed. Hitman log is attached. Computer seems to be running a lot faster.

    Thanks
     

    Attached Files:

  18. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay now let's get one more log from RogueKiller to make sure none of those items came back.
     
  19. ppreheim

    ppreheim Private First Class

    Latest Rogue Killer Log,

    Thanks!!!
     

    Attached Files:

  20. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Still looks good.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    8. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     
  21. ppreheim

    ppreheim Private First Class

    All done

    Thanks for the help.

    Computer is doing great!!!
     
  22. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds