Getting some "blank pages"and some "about blank" pages

Hi there and welcome. We are currently reviewing your logs and will get back to you with a set of instructions as soon as possible. Thanks for you patience during this time.

Whilst I do that could you please attach the following logs from running SAS and MBAM.

Kes

 

I'm not seeing any malware in your logs. I suggest that you post in the Networking section regarding any issues you are having. Have you tried a different browser besides IE?


1) Please go to Add or Remove Programs and uninstall the following software:

• Java(TM) 6 Update 11

2) Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

Optional fixes to free up resources.

After clicking Fix exit HJT.

Note: (Please do get rid of all those sites in your TZ once you have sorted out the problems you are having whilst browsing. We don't recommend that ANY site gets placed into your trusted zone.)


3) Now reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

4) Now Run Ccleaner!

5) If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You're welcome

I suggest you post in either Networking or the software forum to resolve your issues with browsing. Best of luck with that & safe surfing

Kes