Gmail Accounts Compromised

Discussion in 'Malware Help (A Specialist Will Reply)' started by Alexandra3593, May 8, 2016.

  1. Alexandra3593

    Alexandra3593 Private E-2

    Windows Defender noted a "Severe Virus" quarantined it. I thought I had made the settings to auto remove if threat detected. Anyhow, I attempted to log into gmail, none of my pw's worked on the three accounts I have.

    I was able to get into one account as I had used a phone number to text codes to. The other two emails are locked and I have made all the attempts to recover via google . Not wanting to lose one of the accounts , it has emails that are VERY important, I need to get back in.

    In the interim, I deleted the virus, it sounded like Miluku or something like that.

    I ran your read and run me first and here are the logs. Not sure if there might be any remnants of the virus.

    I could not find any other log files of the scans I did on my desktop other than the MBam and Hit man. TDS Killer found nothing as did MG Tools found nothing.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  3. Alexandra3593

    Alexandra3593 Private E-2

    As to Rogue Killer, it wont save as a file, it saved an internet link in IE on my desktop even though I saved it as a html file, not sure if it is wise to cut and paste the snap shot or the link here so will wait for instructions, Also, I could not find MG logs zip, it ran a command prompt window and then said access denied.

    I did the troubleshooter steps three times on the gmail issue prior to posting, it did not work as the two email address I am locked out of are each other's email that gmail would send a code to. I tried the questions to answer and the error message said they could not verify my identity, even after answering the questions accurately.
     
  4. Alexandra3593

    Alexandra3593 Private E-2

    By the way, the laptop is new, I purchased it one month ago.
     
  5. Alexandra3593

    Alexandra3593 Private E-2

    Here is the rog file, I got it to desktop
     

    Attached Files:

  6. Alexandra3593

    Alexandra3593 Private E-2

    Mglog, found it, sorry for the numerous emails still learning to navigate the new laptop
     

    Attached Files:

  7. Alexandra3593

    Alexandra3593 Private E-2

    PS: Thanks a TON for any help....
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your MGLogs.zip did not run to completion. But your other logs are not showing any malware. I suggest you post in the gmail forums to try to get your accounts reset. It could be someone hacked your password or it was sending out masses of spam and the company locked it. Either way, you need to contact Gmail for answers.
     
  10. Alexandra3593

    Alexandra3593 Private E-2

    Oh, thanks good to know it is just my email.
     
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good luck. Hope you can get them opened.
     

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