Go.google.com redirecting virus--except worse

roygbp · Dec 2, 2008

Please don't tell me I have to reformat my whole computer...

Ok, so basically I think I was infected with a really bad form of that go.google.com redirecting virus (mine used web-analytics.google.com) that also made my explorer.exe constantly crash and reboot itself (it actually seemed like it was being closed while functional, as no error message ever popped up, and I could access my desktop/folders for like 5 seconds or so between each crash/reboot). When I manually closed explorer.exe in Task Manager, it stopped rebooting.
Since I couldn't access any anti-virus downloads (redirected to ad sites by the virus), I went with the only solution I could find that didn't require accessing a 3rd party program, which was to disable some "TDSSserv.sys" in Device Manager. Once I did, and restarted, my internet stopped working. I then tried to access Safe Mode (with and without Networking) to no avail. It freezes somewhere around the login screen (sometimes it freeze before I click which user to log in, sometimes it freezes as far as after I say "yes" to continue in safe mode and not attempt system restore, but it ALWAYS freezes. I tried at least 20 times).
To sum it up, my explorer.exe closes/reboots every 10 seconds, my internet doesn't work (can't even access router through Firefox), and I can't start in Safe Mode. Oh, and logging in normally only works like once every ten tries (freezes like when I attempt to start in Safe Mode, except sometimes I get lucky, if you wanna call it that).
Oh yeah, I tried reenabling and uninstalling (it reinstalled itself)that "TDSServ.sys" thing. Nothing changed.
Help?

chaslang · Dec 5, 2008

Welcome to Major Geeks!

Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.

Then search for TDSSserv.sys

Let me know if you find this or not.

If you do find it, right click on it, and select Disable. Do not try to uninstall it!!!! It will just reinstall and make removal more difficult.

Also if this is found and you disable it, then just immediately reboot.

After doing the above, please immediately follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

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Go.google.com redirecting virus--except worse

roygbp Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member