Google Redirect attached logs

Discussion in 'Malware Help (A Specialist Will Reply)' started by j25jim, Sep 20, 2011.

  1. j25jim

    j25jim Private E-2

    Not my computer, so not sure when problems started. Ran as much of the cleaning procedure as possible. Desktop was locked, finally unlocked it after running a few scans.

    Unable to attach SAS log, it keeps getting hung up (for hours) on C:/WINDOWS/SERVICEPROFILES/NETWORKSERVICE/APPDATA

    not sure why.

    Here are the other logs.
     

    Attached Files:

    j25jim, Sep 20, 2011
    #1
  2. j25jim

    j25jim Private E-2

    here is TDsskiller log.

    Thank you
     

    Attached Files:

    j25jim, Sep 20, 2011
    #2
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Do you have your boot CD? You have an MBR infection which needs curing.

    Please be warned that you would be wise to back up any important data before proceeding with the next step of attempting to fix your MBR.

    If you don't have your Win7 disc, you can create a Recovery Environment disc for your system here:

    Win7 64bit Recovery Environment

    Win7 32bit Recovery Environment

    You can use ImageBurn to create the disc.

    Once the disc is created, boot into the bios and change the boot order to CD/DVD as first boot device. Put in the disc and reboot. Once in the RE, type this:

    Note the space after the exe.

    Exit out when done and boot back into normal mode. Re-run MBRCheck and attach the new log.
     
    Kestrel13!, Sep 20, 2011
    #3
  4. j25jim

    j25jim Private E-2

    He did not have his boot cd so I created a disc from the win7 recovery link you attached.

    I typed bootrec.exe /fixmbr hit enter and it said "Operation was successful etc.

    Now I am unable to boot up windows into normal(or safe) mode. Therefore I couldn't run MBRcheck again.

    I think I did everything right up until this point, especially since it said operation was successful, but windows won't boot backup.

    I tried windows system repair, but it said it was unable to repair.

    One thing, when I tried to repair, the only version of windows I saw was in D:/windows--when I clicked to fix this it said unable to repair.

    I'm pretty sure windows is on the C: drive on this computer.

    The message said "if you don't see your version of windows listed, please load drivers".
    There's a button to load drivers, which takes you to a bunch of system files, but I'm not sure which to load, I've been on a mac system for awhile now.

    Any idea's or am I out of luck?
     
    j25jim, Sep 27, 2011
    #4
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there. Sorry to hear about the fact you cannot boot into Windows. Can you please ask about this in the software forum and then return here once you are up and running again? Hopefully they guys and gals there can sort you out and then we can continue to check for malware afterwards. :)
     
    Kestrel13!, Sep 27, 2011
    #5
  6. j25jim

    j25jim Private E-2

    I will try that and get back to you. Thanks for the reply.
     
    j25jim, Sep 28, 2011
    #6
  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You're welcome. Very best of luck. :)
     
    Kestrel13!, Sep 28, 2011
    #7
  8. j25jim

    j25jim Private E-2

    Hi, I reinstalled windows, looks like it's up and running fine, no redirection problems. I ran MBRCheck, looks like it's ok, attached log.

    Question is, I backed up some data(music, pictures etc.) to an external hard drive before the cleaning procedure. How do I transfer it back to the laptop without reinfecting the hard drive?

    Thanks for your help.
     

    Attached Files:

    j25jim, Oct 18, 2011
    #8
  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You can scan with MBRCheck and Malware Bytes with the external plugged in, see what the results of that are. :)
     
    Kestrel13!, Oct 19, 2011
    #9

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