Google Redirection, Lost Desktop, Online Banking Hacked

Discussion in 'Malware Help (A Specialist Will Reply)' started by badbadleroybrown, Jan 30, 2011.

  1. badbadleroybrown

    badbadleroybrown Private E-2

    Hi Everyone,

    This week I started to encounter Google Redirection problems. At first they seemed relatively harmless, but one redirection automatically opened Java and Adobe Acrobat and my problems started there. My desktop disappeared, my internect connection was lost, and my wireless connection cut in and out intermitently every 30 seconds or so. Re-boots did not help.

    Via my partners laptop and a cd rom I have managed to run the majorgeek threads 'Fixing Google Redirection' and 'Read and Run me first'. This has succesfully reinstated my desktop and restored my internet and wireless connection. I have deleted my old Java and Adobe and downloaded latest versions. I also ran everything else, but was unable to do the following stages of the process:

    1. Check updates for SuperAntiSpyware. Either via the .exe or the link supplied. Currently no external links from Majorgeeks are connecting, even if I type the addresses direct into address bar. This applied to combofix link also. Is this common? Seems most odd.

    2. Resetting Router to factory default. I was too nervous to do this as there were no detailed instructions for re-instating and i did not want to give my self a problem. Maybe someone could kindly guide me through this process in more detail?

    3. Combofix wouldnt run. It would stop after the 'This should only take 10 minutes' part. I left if for over an hour and a half and it was stuck and not responding. This happened 3 times.

    The rest all performed as intended.

    Now, I still have google redirection problems (I tried AltaVista and had similar problem but less often). But more worryingly I accessed my online banking today (Lloyds TSB in the UK) and it was rather cleverly redirected and got me to type my full memorable word (usually only asks for 3 letters), it then tried to get me to transfer money to validate my account. My suspicion was roused so i rang Lloyds to be told I had a virus and so they have temporary closed my account. And this was after running all of the above.

    4 logs attached. More to follow in next message.

    Obviously the banking virus is extremely worrying. HELP!
     

    Attached Files:

  2. badbadleroybrown

    badbadleroybrown Private E-2

    Only one attachment outstanding - MGTools
     

    Attached Files:

  3. badbadleroybrown

    badbadleroybrown Private E-2

    PS I forgot to mention I am on Windows XP 32-bit.
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there and welcome. I am currently reviewing your logs and will get back to you with a set of instructions in the next post I make to you.
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You need to use a different computer and change all your online passwords.

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\Program Files\xousfksu\grmjepar.exe,
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O4 - HKLM\..\Run: [autoclk] autoclk.exe
    O4 - HKLM\..\Run: [gwiz] C:\WINDOWS\system32\ntsystem.exe
    O4 - HKCU\..\Run: [wmiEventVdm] rundll32.exe "C:\Documents and Settings\Uncle Le Le\Local Settings\Application Data\DirectGLLite\wmiEventVdm.dll",d3dAuthenticationSupport uniMainlink

    After clicking Fix exit HJT.

    Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    Now download The Avenger by Swandog469, and save it to your Desktop.

    • Extract avenger.exe from the Zip file and save it to your desktop
    • Run avenger.exe by double-clicking on it.
    • Do not change any check box options!!
    • Copy everything in the Quote box below, and paste it into the Input script here: part of the window:
    • Now click the Execute button.
    • Click Yes to the prompt to confirm you want to execute.
    • Click Yes to the Reboot now? question that will appear when Avenger finishes running.
    • Your PC should reboot, if not, reboot it yourself.
    • A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

    Also delete all files in the below bold folders except ones from the current date (Windows will not let you delete the files from the current day).

    Rename C:\Combofix.exe to bh67.com and try to run it again preferably in normal mode, if you have trouble, try safe mode.

    Please also download MBRCheck to your desktop

    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some data on it
    • Right click on the screen and select > Select All
    • Press Control+C
    • Open a notepad and press Control+V
    • now please ATTACH that report to this thread

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  6. badbadleroybrown

    badbadleroybrown Private E-2

    Kestrel - thank you for your time and knowledge, it is greatly appreciated.

    I performed all as per your instructions and have the following comments:

    1. The MGtools analysis delete did not seem able to remove:

    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\Program Files\xousfksu\grmjepar.exe

    I tried 3 times to remove this one, but all the other items were deleted first time.

    2. The registry merge worked.

    3. Avenger log attached.

    4. Combofix won't run, even after re-naming and in safe mode. I tried re-downloading it from partners laptop. I still cannot access the bleepingcomputer.com website on mine. Again it stops after the line saying it will take 10 minutes to run and freezes my computer until I power down.

    5. MBRCheck log and new MGTools zip attached. There was only one MGTools zip on the C:drive so I presume this is the updated one.

    I have just tested Google and first attempt I still had a re-direct - it took me to hugosearch.com.
    I can't re-try my online banking until I contact my bank to re-instate me. I think I will await your response before I proceed with this.

    Thanks Again!
     

    Attached Files:

  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You are going to have to boot into the recovery console. If it is not installed, then you will need to use your xp cd to get to the recovery console.

    Now boot to the Recovery Console and run the fixmbr to clear a Master Boot Record infection that you have.

    You can read the below to help you do this:

    http://support.microsoft.com/kb/307654


    After running the fixmbr command and boot back to normal mode, continue with the below.

    Now re-run MBRCheck and attach that new log.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.
     
    Last edited by a moderator: Feb 1, 2011
  8. badbadleroybrown

    badbadleroybrown Private E-2

    Thanks :- All done - 2 new logs attached as requested.

    Just checked and google redirection still happening. Also, still unable to access bleepingcomputer.com or support.microsoft.com .
     

    Attached Files:

  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    • F2 - REG:system.ini: UserInit=C:\WINDOWS\SYSTEM32\Userinit.exe,,C:\Program Files\xousfksu\grmjepar.exe
    • O23 - Service: PEVSystemStart - Unknown owner - C:\bh67\PEV.cfxxe

    After clicking Fix exit HJT.

    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.

    Code:
    :reg
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon]
    "Userinit"="c:\windows\system32\userinit.exe," 
    
    :files
    C:\Program Files\xousfksu
    
    :Commands
    [emptytemp]
    [resethosts]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.

    Download OTL to your desktop.

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Check the boxes beside LOP Check and Purity Check.
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

    When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

    Attach both of these logs into your next reply.

    Run this and attach the results.

    Using ESET's Online Scanner

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.
     
  10. badbadleroybrown

    badbadleroybrown Private E-2

    I ran as per your post. I had the following problems:

    1. MGTools did not seem able to delete either of these.

    F2 - REG:system.ini: UserInit=C:\WINDOWS\SYSTEM32\Userinit.exe,,C:\Program Files\xousfksu\grmjepar.exe
    O23 - Service: PEVSystemStart - Unknown owner - C:\bh67\PEV.cfxxe

    2. I could not access the website to run ESET online scanner. I encountered the same problem as trying to access Combofix or Microsoft support websites. I was able to use a search engine to find ESET.co.uk which I could access. however every time I clicked to run the scanner, it just gave me a blank page "done, but with errors on page". I am able to run the scanner on my partners laptop but couldn't see a way to download it to a Cd-rom. Is this possible?

    Attached is the OTM, OLT and MGtool logs.

    Thanks.
     

    Attached Files:

  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Stubborn.

    • Right-click OTL.exe And select " Run as administrator " to run it. If Windows UAC prompts you, please allow it.
    • Copy and Paste the following code into the Image textbox. Do not include the word Code
    Code:
    Code:
    :otl
    O20 - HKLM Winlogon: UserInit - (C:\Program Files\xousfksu\grmjepar.exe) - C:\Program Files\xousfksu\grmjepar.exe File not found
    
    :reg
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
    "AppInit_DLLs"="" 
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon]
    "Userinit"="c:\windows\system32\userinit.exe," 
    
    :files
    C:\Program Files\xousfksu
    :commands
    [EMPTYTEMP]
    [RESETHOSTS]
    [REBOOT]
    • Then click the Run Fix button at the top.
    • Click Image.
    • OTL may ask to reboot the machine. Please do so if asked.
    • The report should appear in Notepad after the reboot. ATTACH that report in your next reply.
     
  12. badbadleroybrown

    badbadleroybrown Private E-2

    Stubborn indeed. I didn't know virus's could be so clever. A challenge for you Kestrel!

    I ran OTL - the first time I got this error message in a pop up box:

    "Cannot create file C:\Windows\System32\drivers\etc\Hosts"

    I got the same message when I ran it yesterday, but this time it couldnt finish running. I re-ran it and the second time it seemed to work fine.

    Log attached.
     

    Attached Files:

  13. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.
     
  14. badbadleroybrown

    badbadleroybrown Private E-2

    Attached.
     

    Attached Files:

  15. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Well well, still there. Sigh. I am going to have a wod with the other malware fighters but they have not logged in yet. Be patient. In the mean time, navigate to C:\Program Files\xousfksu rename the folder to C:\Program Files\Garbage Does it let you rename? Now try and delete it. Does it delete away okay or not? Let me know while we are still both online. Then we will get fresh logs to look at shortly.
     
  16. badbadleroybrown

    badbadleroybrown Private E-2

    Comes up with error message:

    "Cannot rename Access is denied. Make sure disk is not full or write-protected and that the file is not currently in use"

    Thanks for your continued efforts!
     
  17. badbadleroybrown

    badbadleroybrown Private E-2

    Also tried to delete it says "Cannot delete: the directory s not empty"
     
  18. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    EDIT: just go ahead with next message.
     
    Last edited: Feb 4, 2011
  19. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Also try this in safe mode.

    Code:
    :reg
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon]
    "Userinit"="c:\windows\system32\userinit.exe," 
    
    :files
    C:\Program Files\xousfksu
    
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.

    Complete the below in normal mode.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.
     
  20. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    After doing what Kestrel13! posted in the last fix, immediately continu on with the below.



    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    F2 - REG:system.ini: UserInit=c:\windows\system32\userinit.exe,,C:\Program Files\xousfksu\grmjepar.exe
    O1 - Hosts: ÿþ127.0.0.1 localhost
    O1 - Hosts: ::1 localhost
    O23 - Service: PEVSystemStart - Unknown owner - C:\bh67\PEV.cfxxe

    After clicking Fix, exit HJT.



    Now run avenger.exe by double-clicking on it.
    • Do not change any check box options!!
    • Copy everything in the Quote box below, and paste it into the Input script here: part of the window:
    • Now click the Execute button.
    • Click Yes to the prompt to confirm you want to execute.
    • Click Yes to the Reboot now? question that will appear when Avenger finishes running.
    • Your PC should reboot, if not, reboot it yourself.
    • A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.
    Now run this GMER - running with a random name


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).




    Then attach the below logs:
    • C:\avenger.txt
    • the log from GMER
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  21. badbadleroybrown

    badbadleroybrown Private E-2

    Thanks for helping us out Chaslang!

    I ran all as suggested. I did have the following problems with GMER:

    1. I couldn't access the GMER website to download, as I faced same problem as with combofix, microsoft support et al. I got around this by downloading the version on the majorgeeks forum.

    2. GMER kept crashing or freezing when scanning. Sometimes after 30 mins which was frustrating. As a result I ran separate logs for each element. I attach the scans for 'registry' and 'files' (which I stopped early after it picked up the grmjepar.exe bits). If you feel there are other areas I should definately run please let me know and I will do those also.

    I attach all the logs. MGTools to follow.

    Thanks.
     

    Attached Files:

  22. badbadleroybrown

    badbadleroybrown Private E-2

    Latest MG Tools log attached.
     

    Attached Files:

  23. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Just to try something else until Chaslang logs in again.
    • Open up Malware Bytes
    • Go to the "MORE TOOLS" Tab
    • Underneath File Assassin click "Run Tool"
    • Navigate to C:\Program Files\xousfksu\grmjepar.exe
    • Click "Open"
    • When prompted say yes you are sure to deletion.
    • Reboot the machine and navigate back to C:\Program Files\xousfksu
    • Does the grmjepar.exe still exist?
    • Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.
     
  24. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. However I'm sorry to have to bring you some bad news.


    The below files appear to be due to a Ramnit infection:
    C:\cleanupmgr.exe
    C:\WINDOWS\Explorermgr.exe

    So based on these file and a few other items I see in your log this infection is too dangerous to try to simply remove it. You also could have a second layer infection ontop of that. Ramnet infections are very bad since they can infected many system files and detecting/removing all of the can be very difficult to impossible. In addition, trying to remove all of them can make a PC very unreliable. Not removing is very dangerous to your security and also can still cause many problems in running the PC properly. The proper course of action with Ramnit infections is to format and reinstall so that you can be sure of the reliability of your PC.

    Inline with what I'm mentioning about security issues, I advise you to go to a known clean computer and change ALL passwords every type of account you have( do not use this infected PC to do this ). I will post some additional info that we normally post when we see Ramnit infections.


     
    Last edited: Feb 5, 2011
  25. badbadleroybrown

    badbadleroybrown Private E-2

    Oh dear.

    Well I really appreciate all the help you both gave me.

    Can you point me in the right direction for a guide on how to reformat and reinstall?
     
  26. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Well this would be a better topic for our Software Forum, but there are quite a few guides out there that may help ( see below for a couple examples ), but make sure you backup personal data first and DO NOT back up any executable files ( like programs, installer programs for things you downloaded....etc as they may be infected already ).

    http://www.theeldergeek.com/clean_installation_of_windows_xp.htm

    http://www.ehow.com/how_4900870_format-reinstall-windows-xp.html
     
  27. badbadleroybrown

    badbadleroybrown Private E-2

    Great, thanks again and wish me luck!
     
  28. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member


MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds