Got Rid of VX2Look2Me - Problems Still

Discussion in 'Malware Help (A Specialist Will Reply)' started by frama, Feb 16, 2006.

  1. frama

    frama Private E-2

    I appreciate this forum and could use some help, please. Found VX2Look2M2 a couple weeks ago via AdAware. My virus program did not catch it. I believe remnants still remain.

    Current Problems:

    Cannot boot into safe mode
    Cannot boot from CD (ie...to reinstall XP Home)
    Cannot perform ckdsk (Message-cannot open volume for direct access)
    Often being redirected to My Documents
    While running "search" for files and folders - says not searching for hidden files
    (even though I have changed settings to do so.)
    Erratic high cpu useage
    Dr Watson Report - problem with server (USA Datanet) and IE

    I have run the required programs you require with the following results:
    (Again - could not get into Safe Mode):
    C Cleaner - ok - normal junk
    Microsoft Malicious Software Detection - clean
    AdAware - clean
    Spybot - clean
    Hijack This - report attached
    CW Shredder - clean
    Kill2Me - clean
    Bit Defender - clean - no report available
    Panda Active Scan - report attached

    Also ran l2mfix (log attached)

    I would appreciate your input. Thanks.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs show no signs of Look2Me or other major malware. You should uninstall the below program (probably you ISP installed it) because it is adware. Just look for it in Add/Remove programs and uninstall it.

    C:\Program Files\USA Datanet Internet Portal\Netsurf.exe

    Are you have malware problems?
     
  3. frama

    frama Private E-2

    Thanks for the information, Chaslang. It is appreciated. I have attached a current Hijack This log - I ran the first one withour having all the processes running. Much as I tried to follow the instructions, guess I missed that. Sorry.

    The problems I am having are listed in the beginning of the post. I checked on the netsurf.exe. Evidentally it is integrated in the USA Datanet program. I will have to call them to see if it can be removed, or get another provider.

    If there is nothing significant in the new Hijack This log, guess I have hardware problems.

    Again, many thanks.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Why is netsurf no longer showing in your HJT log now?

    Add added comments in below to your problem list.

     
  5. frama

    frama Private E-2

    - Cannot boot into safe mode <--- probably not malware--ok

    - Cannot boot from CD (ie...to reinstall XP Home) <--- not malware--ok

    - Cannot perform ckdsk (Message-cannot open volume for direct access) <--- probably not malware. Seehttp://support.microsoft.com/?kbid=823439 Also this can also be caused by a 3rd party application locking the partition such as a virus checker or disk monitor tool. To correct disable any 3rd party services or devices that may be locking the partition. I am up to date on my Microsoft Updates, so I will assume that the problem lies with another program locking the partition. I will work on finding that.


    - Often being redirected to My Documents <--- not sure what you mean but does not sound like malware--Beats me, but it has since stopped.

    - While running "search" for files and folders - says not searching for hidden files
    (even though I have changed settings to do so.) <--- did you change them like this -->
    Searching for Hidden Files on WinXP--I am embarrassed to say I was doing this through folder options

    - Erratic high cpu useage <--- which application is using all of the CPU time--The server software was causing the problem

    - Dr Watson Report - problem with server (USA Datanet) and IE <--- not malware. This is your ISP software that has a problem. --Corrected by uninstalling and reinstalling server software.

    I appreciate all of your help, Chaslang - Going away for a couple weeks - I will work on the rest when I get back. My apologies for not acknowledging your response sooner - we have had problems with power outages from the windstorms.

    Again, thanks for your kind responses. They have helped so much. Very best wishes to you.
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay! Let me know if you have any malware issues you need help with. Most of the other items already mentioned are not malware issues and may be better served by looking for help in the Software Forum.

    You could however, try running sfc /scannow from a command prompt. It may ask you for your Win XP CD if it is needed. sfc is System File Check and it trys to repair/replace corrupted or missing system files.
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds