Greatly need of technical support

Discussion in 'Malware Help (A Specialist Will Reply)' started by r3aml, Aug 7, 2009.

  1. r3aml

    r3aml Private E-2

    Hi , i have some serious virus in my computer
    Firstly, i installed a program called bigdog.exe (foolish of me)
    After virus after new virus came in to my laptop

    I tried using ur malware remove guide.

    How ever i can't even run the Malwarebytes software as it give a run time error and the vbAccelerator SGRID 2 control problem

    FOr the superanti-spyware software, i can't even download the latest virus definition. My internet Microsoft's automatic updates downloads are stopped.

    But i do have internet connections still.

    I used spybot and adware, it provides no solutions. The virus keep recurring.

    Now i just post the HT log. Tell me what u need to solve my problem.

    Appreciated.
     

    Attached Files:

  2. r3aml

    r3aml Private E-2

    i saw another post, my combfix does not install becoz it suspect virut virus. so there is not cure then ? just need your reply thanks.
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Yes if you are being told by Combofix that you have a Virut infection then the below is the reply you would receive.

    Sorry to have to give the bad news below. :(

    I can see the reason for your problems. Your logs show that your Windows Operating system files have become infected with Virut and there is no known reliable fix for this. In addition there are many many other infected files. We could spend a lot of time trying to remove this infection, but odds are that it will not work because the nature of the infection has so many executable system files infected that as soon as we fix one file, other files that are infected will almost immediately or upon the next reboot, just reinfect the files. In addition, your PC would still basically be unreliable/untrustworthy even if we manage to fix the infected files that we can see since there could be many more that we are not seeing.

    The safest thing for you to do is backup your personal data immediately since your PC could possibly become unbootable at any point in time. Do not back up any executable files. This includes programs that you have downloaded since any of them could be infected.

    Once you backup, you need to format partitions and reinstall Windows and all other software especially your protection software. Then install all updates for all software. DO NOT reinstall from any executable file backups you made while this PC was infected or you will just be reinstalling the infection.
     

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