GRR please help me!

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis​

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - only for Windows XP, 2K, & NT users
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Re: Virus free? how do I know?

The only way we can tell you if your PC is clean is if you you complete the instructions you were given in your other thread ( which is here: http://forums.majorgeeks.com/showthread.php?t=124745 ) Also you should have remained in that thread. This thread will be merged back with that one.

If you do a factory restore, it will put the PC back into the state that it was when you received it. Anything you have installed since that time will be gone. Is that what you want to do? If so, why did you bother removing the malware.

Are tips for helping you stay clean are in another one of the stickies which you should be reading:

How to Protect yourself from malware!

However you should not be doing the above until your PC has been verified to be clean.

 

Re: Virus free? how do I know?

Have you completed all the other steps that were to be run before GetRunKey and ShowNew?

What is the exact problem you are having with using GetRunKey and ShowNew? Are you following the directions in the download links that explain you need to unzip the files?

 

If you still cannot understand how to perform the steps to use GetRunKey and ShowNew. Try the below which should automatically installed and run the batch files to create the two logs for you.

Please download the attached MGtools.exe file to your Desktop. And then double click on it to run it. If it works properly you should have the two log files now.

Note: Just close the newfiles.txt log that should popup when it completes. Then look for c:\newfiles.txt and c:\runkeys.txt
Are the files there? If yes, attach them. If not, did you receive any error messages.