had a problem with running combofix... I dont know what to do now.. help pls.....

Discussion in 'Malware Help (A Specialist Will Reply)' started by czarina, Sep 19, 2009.

  1. czarina

    czarina Private E-2

    hello...

    after following all the steps in read and run me first. malware removal guide... i now arrived at vista cleaning procedure, i've done the superantispyware and the malwarebyte part and it all went well... then i went on with combofix... i disabled all my antivirus, antispyware and firewall... closed all my windows... so i tried to run the combofix but it sez that my avg antivirus and avg antispyware is still running.. i tried to cancel the running but it won't cancel it went on until the update but same notices still appear.. i got scared so i rebooted my system... now my desktop is all blank and i cant find my pictures and musics.. i tried to skip and go on with the RootRepeal but now all it says is "unrecognized partition type 6". Now I dont know what to do. I stopped at that point but I really want to finish it. and get my computer in good shape.. plzz help me, i'm no good at doing these stuff.. plzzz... :cry:cry ... I'll enable all my antivirus for now and wait for your response.. plzz plzz help me... plzzzzz....
     
    czarina, Sep 19, 2009
    #1
  2. czarina

    czarina Private E-2

    What happends if I dont continue the Vista cleaning procedure??

    hello..

    i decided not to continue the vista cleaning procedure.. this is due to the problem i had while doing it (plz see my 1st post). I only managed to do until the combifix thing and all got screwed up at that point. As of this moment, I have not encounter any problem, except from the malfunction of my thumbnails and the desktop wallpaper w/c I now understand is due to the interruption of combifix. What I'm really worried about is that problems may arise later on in the future. So i'm asking for any opinion on this situation.. I know I should finish the procedure however i'm worried that I might damage my system more... I'm uninstalled the the superantispyware and the malwarebytes. I've turned my AV on and installed a new version of spywaredoctor.. I'm going to attach the logs from superantispyware and malwarebytes. Those are the only logs that i've saved.. plzz help me, plzzz... I dont want to resort to other websites as this was where i started.. plzzz.....
     

    Attached Files:

    czarina, Sep 20, 2009
    #2
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: What happends if I dont continue the Vista cleaning procedure??

    Welcome to Major Geeks!

    Yes you need to finish running MGtools as requested and attach the log. Without it, we cannot continue. You can skip ComboFix for now since it has been a problem for you, but MGtools must be run. It it mostly a benign information collector and should not cause you any problems.

    Bad idea and not part of what we instructed you to do. Our steps clearly state that once you begin the process, you must only do what we ask you to do and nothing else.

    Even a worse idea and again violates what we specified in the cleaning process. If you wish to continue getting help from us, you need to stop doing anything on your own and only follow our instructions. We realize that you want to get your PC fix and we know it takes time to get answers here because we our so busy. But we cannot help you if you keep changing the status on your PC by doing things we do not ask for.
     
    chaslang, Sep 24, 2009
    #3
  4. czarina

    czarina Private E-2

    i understand... i just got really worried and scared... so what are you suggesting i should do??? am i suppose to do the whole procedure again but skip the combofix... and thank you so much for giving your attention to my problem.. i really appreciate this...
     
    czarina, Sep 24, 2009
    #4
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to do what I requested in my last message which was "skip ComboFix and run MGtools" and attach the log from MGtools.
     
    chaslang, Sep 28, 2009
    #5
  6. czarina

    czarina Private E-2

    I'm sorry it took me long. i run the scans again and did what you said.. I skipped the combofix and everything worked well.. I think... here are the logs your asking for.. i didn't find any malware on the scans, but i guess that's just me.. for the mean time i'm enabling my AV and antispyware etc.. I won't be un-installing the others.. but to be honest i don't wish to keep them (no offense plss :)..) so i hope you will reply to this asap.. thank you soooo very much..!!:)
     

    Attached Files:

    czarina, Nov 3, 2009
    #6
  7. czarina

    czarina Private E-2

    oww and settings.dat file suddenly appeared in my desktop... it opens on windows media player. it appeared after i've done the mgtools.. i think.. what could this be?? i havnt opened this file.. again thank you for giving attention.
     
    czarina, Nov 3, 2009
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It is just a settings file for RootRepeal.

    Other than what has already been removed, your logs are clean.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
        • Also delete the this folder from ComboFix if it still remains: C:\32788R22FWJFW
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
    chaslang, Nov 7, 2009
    #8
  9. czarina

    czarina Private E-2

    thn you so much... :)
     
    czarina, Nov 12, 2009
    #9
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     
    chaslang, Nov 15, 2009
    #10

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