Have run combofix....but now cannot open Firefox or IE

Re: Rootkit.cloaked/service-gen infection logs attached

Welcome to Major Geeks!

Please refrain from opening and resaving the log files like you are doing. You are chaning the formatting and making them difficult to read. It appears that you are opening and saving them with Wordpad, MS Word or something else that is stripping carriage returns (like a UNIX system would). You do not need to open or resave the logs. Any log file that popups up can simply be closed. They are already saved and all you need to do is attach them without changing them.

You are more than a year out of date with your copy of SUPERAntiSpyware (SAS). You also did not attach a log from Malwarebytes (MBAM) as requested. Since you are so far out of date with SAS, you could also be with MBAM so we will fix this later on in the below fix.

Uninstall the below old Sun Java versions:
Java(TM) 6 Update 13
Java(TM) 6 Update 6

We also strongly advise caution with the below program since it has caused tens of thousands of PCs to be infected because it has sponsor programs that can cause you to get infected:
Messenger Plus! Live


Please double-click the RootRepeal.exe previously downloaded.

• Select File then Scan
• On the Select Drives form select drive C by "ticking" the box for drive C and click OK
• When the scan is complete - highlight each of the following file(s) (one at a time if more then one is listed) by left clicking it. Then use right mouse click and select the Wipe File option only for each file.
  • C:\Windows\System32\kbiwkmbntivvrd.dll
  • C:\Windows\System32\kbiwkmcetlbmyx.dat
  • C:\Windows\System32\kbiwkmddpbrxvt.dat
  • C:\Windows\System32\kbiwkmdicitvfp.dat
  • C:\Windows\System32\kbiwkmetrcxovx.dat
  • C:\Windows\System32\kbiwkmflqoofen.dll
  • C:\Windows\System32\kbiwkmfsktnbda.dll
  • C:\Windows\System32\kbiwkmlnpumtcm.dll
  • C:\Windows\System32\kbiwkmmqaiucmv.dll
  • C:\Windows\System32\kbiwkmoouvtrrp.dat
  • C:\Windows\System32\kbiwkmpbirtxbr.dat
  • C:\Windows\System32\kbiwkmqmfiwvcp.dat
  • C:\Windows\System32\kbiwkmrispkync.dat
  • C:\Windows\System32\kbiwkmrqmvnuxo.dat
  • C:\Windows\System32\kbiwkmsecccvbt.dat
  • C:\Windows\System32\kbiwkmstoqrhit.dll
  • C:\Windows\System32\kbiwkmttoisneb.dll
  • C:\Windows\System32\kbiwkmtxrtsrsn.dll
  • C:\Windows\System32\kbiwkmxdtqxybq.dll
  • C:\Windows\System32\kbiwkmxtlxyufn.dll
  • C:\Windows\System32\kbiwkmxxtqxrpb.dat
  • C:\Windows\System32\kbiwkmydxdgmqy.dll
  • C:\Windows\System32\kbiwkmyrxonrnn.dll
  • C:\Windows\System32\kbiwkmytpbxxbd.dat
  • C:\Windows\System32\kbiwkmyxvnreti.dll
  • C:\Windows\System32\drivers\kbiwkmdtevqbqv.sys
  • C:\Windows\System32\drivers\kbiwkmlcvdeamw.sys
  • C:\Windows\System32\drivers\kbiwkmpprboixf.sys
  • C:\Windows\System32\drivers\kbiwkmqfpseitg.sys
  • C:\Windows\System32\drivers\kbiwkmtoivjcvo.sys
  • C:\Windows\System32\drivers\kbiwkmwglmbtix.sys
  • C:\Windows\System32\drivers\kbiwkmxqwdpxtr.sys
• After Wiping all files, immediately reboot your pc!

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment


Now let's update your out of date version of SUPERAntiSpyware.

• Please uninstall your current version (this is necessary).
• Then download this SUPERAntiSpyware
• Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
• After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
• Now run a new full scan of your system. And attach this new log.

Now run Malwarebytes and click the Update tab. Then click the Check for Updates button so you update to the current version of the program and database. Then run a new scan with it too. Attach the new log.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\avenger.txt
• the logs from SUPERAntiSpyware and Malwarebytes
• C:\MGlogs.zip

Make sure you tell me how things are working now!