Heavy BSOD problem..

Discussion in 'Software' started by Punkface, Feb 9, 2006.

  1. Punkface

    Punkface Private E-2

    Hello, I'm fairly new to the forums so I apologize if this isn't enough information. I've recently undergone a search to try and kill this wretched BSOD problem that has started 3-4x a day since I started playing this particular video game (World of Warcraft :p bleah). Regardless, I didn't shell out money for a rig that would crash 3-4x a day, and I want to figure out what it is so I can get it replaced. This is the system I'm dealing with:

    450w Antec Smartpower power supply
    A8N-SLI Deluxe Mobo
    OCZ Gold PC3200 ram
    AMD 4400 X2 Chip
    BFG GeForce 7800GT OC

    I re-installed windows and converted to SP1 as I read on the nvidia forums that similar page-fault crashes and the like were being caused by either SP2, or the NVidia IDE drivers (which I don't use). That being said, the OS is Windows XP, running SP1. Not 20 minutes into my re-drivered, re-installed, re-directX gaming system, and poof, crash again. :< Regardless, I reinstalled the debugger and used it to the best of my abilities. I've seen large, more detailed dump information but am a tad unfamiliar with it so if there's other stuff I can post up that might help someone track down my problem, please feel free to suggest. Dump information is as follows:

    Microsoft (R) Windows Debugger Version 6.6.0003.5
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\dump\MEMORY.DMP]
    Kernel Summary Dump File: Only kernel address space is available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows XP Kernel Version 2600 (Service Pack 1) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 2600.xpsp1.020828-1920
    Kernel base = 0x804d4000 PsLoadedModuleList = 0x8054a130
    Debug session time: Wed Feb 8 21:09:02.156 2006 (GMT-5)
    System Uptime: 0 days 0:04:55.889
    Loading Kernel Symbols
    ..............................................................................................................
    Loading User Symbols
    PEB is paged out (Peb.Ldr = 7ffdf00c). Type ".hh dbgerr001" for details
    Loading unloaded module list
    .................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck C2, {7, cd4, 4080401, e25873e8}

    *** ERROR: Symbol file could not be found. Defaulted to export symbols for nv4_disp.dll -
    Probably caused by : nv4_disp.dll ( nv4_disp+3838 )

    Followup: MachineOwner
    ---------

    1: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 00000007, Attempt to free pool which was already freed
    Arg2: 00000cd4, (reserved)
    Arg3: 04080401, Memory contents of the pool block
    Arg4: e25873e8, Address of the block of pool being deallocated

    Debugging Details:
    ------------------


    POOL_ADDRESS: e25873e8 Paged pool

    FREED_POOL_TAG: NV

    BUGCHECK_STR: 0xc2_7_NV

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    LAST_CONTROL_TRANSFER: from 8053850d to 804f52af

    STACK_TEXT:
    b797986c 8053850d 000000c2 00000007 00000cd4 nt!KeBugCheckEx+0x19
    b79798b4 bf87cbe4 e25873e8 00000000 bf838dbd nt!ExFreePoolWithTag+0x23b
    b79798c0 bf838dbd e25873e8 e248d868 bf9be838 win32k!HeavyFreePool+0xb6
    b79798cc bf9be838 e25873f8 e25d6390 e2adb010 win32k!EngFreeMem+0x18
    WARNING: Stack unwind information not available. Following frames may be wrong.
    b79798e0 bf9be001 00000000 e1dbbaf0 00000000 nv4_disp+0x3838
    e14e9010 00000000 862d5038 e12ed2d8 f7eaa000 nv4_disp+0x3001


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    nv4_disp+3838
    bf9be838 837e0400 cmp dword ptr [esi+0x4],0x0

    FAULTING_SOURCE_CODE:


    SYMBOL_STACK_INDEX: 4

    FOLLOWUP_NAME: MachineOwner

    SYMBOL_NAME: nv4_disp+3838

    MODULE_NAME: nv4_disp

    IMAGE_NAME: nv4_disp.dll

    DEBUG_FLR_IMAGE_TIMESTAMP: 439abe39

    FAILURE_BUCKET_ID: 0xc2_7_NV___nv4_disp+3838

    BUCKET_ID: 0xc2_7_NV___nv4_disp+3838

    Followup: MachineOwner
    ---------

    Because I'm not all that familiar with windows debugging, I'm not sure if it's complaining about nv_disp.dll because of the symbol file, or because that's the result of the problem. There are 2-3 more BSOD's I've had the pleasure of recieving, from win32k.sys fault to page fault in non-paged area. I can post those as well when they occur next. I don't really want to chop my gaming rig up with no video card for 3-4 weeks to RMA it, so I'd really like to be sure that's the issue here.
     
  2. snakefoot

    snakefoot Sergeant Major

    The sinner seems to be nv4_disp.dll, which is part of the Nvidia Display Drivers.

    What version of Nvidia Display Drivers are you using ? (Can recommend the official 81.98 drivers)
     
  3. Punkface

    Punkface Private E-2

    That's what I was worried it looked like :rolleyes: I'm unfortunately using 8.1.9.8. I was using 8.1.4.x or 8.1.5.x a while back and having the same problem which is one of the reasons I upgraded. I guess if nobody else has any ideas that pop up when looking at the log, BFG/Nvidia are not going to be happy. Thanks
     
  4. snakefoot

    snakefoot Sergeant Major

    When upgrading to 81.98 did you uninstall the previous ones using the Control Panel -> Add/Remove and restart before installing the 81.98 ?

    Else there is a long and hard way down the Troubleshooting Lane
     

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