Heidi Eraser

Discussion in 'Software' started by Anon-f071e988fd, Aug 25, 2020.

  1. Anon-f071e988fd

    Anon-f071e988fd Anonymized

    I have been using Eraser for years. Never had a single problem. This past week it has literally stopped actually erasing, I do a right click on any file > UAC yes > do you really want to...yes > sits there does nothing. Right clicking Eraser in the far right task bar, if working it would show 'processing....' nothing.
    I've searched on MG threads, I've searched on the Heidi official Eraser support forum >nothing
    This is happening on three systems - one PC, two laptops. PC is Win 10 fully updated (NOT with the May 2020 2004 version), one laptop as per above PC config above, one Laptop with Win10 May 2020 2004 version.
    This is happening in every Eraser version - I've tried with every one of the last six versions up to the latest.
    I'm completely stumped and my head's aching.
    I do have alternative cleaners but I've been so satisfied with Eraser for so many years I'm disappointed if I have to abandon it.
     
  2. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Sorry I don't run Windows 10 so I can't do any testing.
    I just checked and I'm running 5.8.8 on my Windows 7 desktop computer.

    Download the portable version 5.8.8 at the very bottom of the download page
    https://eraser.heidi.ie/download/

    See if that works. I use the portable version when I want to clean someone else's computer and I don't want to put software on it that they might want.
    I'd also use Revo Uninstaller to remove Eraser from the computer (at least one of them). If you've tried 6 versions, perhaps remnants of these are causing problems.
     
  3. Anon-f071e988fd

    Anon-f071e988fd Anonymized

    Thanks for replying.
    The portable version is not an alternative I would use.
    The problem arose in the last but one version and continued in the latest version.
    I clean uninstalled it before then testing all 6 version, using IoBit Uninstaller which does the same as Revo advanced mode. I always do a restart and re clean with Wise.
    I think I'm just going to do without Eraser.

     

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