HELP advanced performance platform cashtitan

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by shredspillers, Jun 10, 2011.

  1. shredspillers

    shredspillers Private E-2

    hi I need some help removing this b o t virus. I found it on my own with out the help of any virus programs. I have not been able to run virus programs and I also can't install any either. So my system is really screwed up need help please. can I just go to uninstall program and uninstall it and then look for remaining files with the name advanced performance platform cashtitan and also I was asked to type this code and gave me some stuff to type for a code when I was almost ready to uninstall it but then I stopped and did not go any further. I also got on a microsoft website and talked to someone online but then he wanted to connect to my desktop system and hopefully before he got that far I got out of their. But I read in the privacy section that they get my email info and a few other info and also my credit card info thats when I closed everything up. uno now that I think about it maybe I need to restart my system just incase this guy is some how on my system you never know I will be right back
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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