help another computer problem

Discussion in 'Malware Help (A Specialist Will Reply)' started by babygirl797, Feb 20, 2010.

  1. babygirl797

    babygirl797 Private E-2

    I'm not exactly sure what's wrong with the computers. I know some files were just deleted and everything started to run really slow. The cleanup worked really well and everything seems much better. the only problem i'm having now is that everytime we start the computer up it tell us new programs are installed. However there is nothing new it just highlights old programs like Microsoft office and things like that. But I don't know if this is just annoying or part of a bigger problem. I know this computer does not have antivirus software but that is because it was not meant to be on the internet or have things downloaded. Anyway i have attached all the logs thanks in advance for the help.
     

    Attached Files:

  2. babygirl797

    babygirl797 Private E-2

    Here are the rest of the logs.
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Only one thing is showing in your logs, so let's do this:

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    KILLALL::
    
    FCopy::
    c:\windows\ServicePackFiles\i386\msgsvc.dll | c:\windows\system32\msgsvc.dll
    
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the prvevious file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    You maybe getting those pop ups at start up because the program can't access the web. In any event, it probably isn't a malware issue. Attach the new ComboFIx log and then you can post in the software forum for assistance with slowness.....which could be any number of reasons including a disc that needs to be defragged.
     

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