Help...AV Security has my laptop hostage

Discussion in 'Malware Help (A Specialist Will Reply)' started by sbgjones, Jun 8, 2010.

  1. sbgjones

    sbgjones Private E-2

    Please help..this is what little scans I can get downloaded and ran. The pop ups, porn sites, and alerts won't let me do much. I ran Malwarebytes twice cleared some threat but now I can't get back into it to get the logs. Tells me the file is infected and will not open. Also can't get combofix to open. I have it downloaded by can't install. The pop up the keeps coming is AV security suite.
     

    Attached Files:

  2. sbgjones

    sbgjones Private E-2

    I hope these are the 2 malwarebyte logs...still cant get combofix to install, even tried to install in safe mode...won't scan.
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I need the log from running MGTools --> C:\MGlogs.zip.
     
  4. sbgjones

    sbgjones Private E-2

    Thanks Tim, had to give the laptop back to the owner. Thanks for looking at the logs. I apologize for wasting your time.
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Not a problem, though I would suggest you contact the owner and have them join MG's and let us continue with this. Unless the owner is planning on taking it somewhere to be cleaned.
     
  6. sbgjones

    sbgjones Private E-2

    I will advise. Thank you!!
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. We will be here if needed!! ;)
     

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