Help! AVG still finding rootkits!

First, thank you for reading my post and thank you in advance for any assistance you can give me. I understand that the malware removal people work as volunteers and so thank you for taking time to help me with my situation. I have a Dell laptop which runs windows 7 and I believe I have malware on my computer. I am somewhat of a novice computer user so I am sorry in advance for my lack of insight in some of these areas. I followed all the steps laid out in the malware removal sticky to the best of my ability. Nonetheless, when I run my AVG virus scanner it still reports multiple rootkits residing on my computer which it can’t remove. I would really appreciate anybody’s advice or counsel here. I am going to post the logs created from following the Windows 7 Malware removal sticky and hopefully somebody can give me some insight on how to proceed next. Thanks again for taking the time to help me here.
Thomas

 

Hi Kestrel,

Thanks for responding to my post.

I am running the hitman pro next.

No, I never set up my router to act as a proxy or configure my computer to connect to any other proxy servers. I set up my router with the basic security settings such as Mac Authentication, and not to transmit SSID. Should I be running it as a proxy?

 

First, Kestrel thank you for taking the time to give me these detailed instructions.

I ran C:\MGtools\analyse.exe as you said.

I also added those registry keys you mentioned to the registry and received a message that the registry was updated successfully.

I also ran the junk ware removal tool. All the logs are on the bottom. I have also re-enabled both Malware Bytes and AVG Internet Security after having disabled them during the scanning.

My system appears to be running fine. What has happened in the past is whenever I run AVG to do a full system scan multiple rootkits are detected. I have not run a scan since implementing the steps you spelled out and will wait to hear from you if I should do anything else before trying to run my own AVG scan, etc.

Thanks again for all your help!

 

Hi Kestrel,

Sorry it has taken me so long to respond…..let me explain why it has been almost 24 hours.

This morning around 10 am, I started a full system scan with AVG. It ran until about 2 pm and still hadn’t finished 85% of the system. It also was reporting about a 129 threats at the time and then AVG just stopped responding. It just froze up (AVG/the scan) and wouldn’t respond to anything.

So I restarted my computer and after several system updates from windows, I decided to try the scan again. I started it at around 4 pm. I left my computer alone and returned maybe 4 hours later. Something again it froze up amid reporting multiple threats. I have been trying to get reports from the scans, but either they are not generated since the scan has not been finished or I don’t know where they are located.

I have just finished a third scan focusing specifically on rootkits with the AVG. I figured I ought to run this scan which is not a full system scan and hopefully I could give you something more specific by way of a log.

I actually was able to export the logs from the three scans onto excel files. If there not important disregard, I just thought I would upload them in case they could be of some benefit to you in helping me. If they are useless feel free to disregard them. Thanks again for taking the time to help me here. Malware sucks!

 

Hi Kestrel,

Sorry, hopefully these work!

 

Hi Kestrel,

I too was really surprised about the lack of information in the scan logs that AVG produced. I spent a while seeing if I could get any more information through looking at each scan which was archived and even then it only said that it could not be fixed and didn’t identify where or what files it was referring too.

I then tried to contact AVG through some online help line, but haven’t got an answer. Should I run a scan with different anti-virus scanner? Should I download a trial package of Kaspersky and see what it finds? I didn’t purchase AVG and I still have about 5 days left on my free trial. I had a yearlong subscription to Norton which running on my computer when I got all the rootkits and so I moved to AVG. I have the full version of Malwarebytes, but those scans find nothing at all which I know is not correct. I may end up switching to Kaspersky or something else especially if their scans provide more detailed log files to see what is being detected.

How do you suggest I proceed from here?

 

Kestrel,
I am sorry I haven't responded recently. I am running a new scan with another anti-virus scanner and if comes up with rootkit detection, I will post the results. Thanks so much for your help.

 

Hi Kestrel,

Sorry it has taken me so long to get back to you. I ended up purchasing Kaspersky's anti-virus program year long liscense. I then completed a total of 3 different scans and nothing came back in terms of rootkits. Only three infected files which were deleted which contained some Trojan horse which Kaspersky seemed to take care of without issue. I really think that whatever you did must have cleaned the malware/rootkits out, although I am still confused as to why AVG came back with so many threats and not information concerning what or where they were located on my system.

Nonetheless, I want to thank you for helping to clean this computer. I am definitely going to follow the counsels on those sticky's regarding not allowing my computer to stay vulnerable in the future. Thanks again for your help in getting this computer secure and thank you to all the other malware removal specialists at Major Geeks who give their time to help others out here. It is really appreciated!

Thomas