Help..cannot install HJT!

HI


Well its not obvious that you may have or may not have malware as you describe no symptoms that you are seeing, scans seem to be negative ( browser hijacks, popups, real slowness etc ), apart from none opening zip files, which could be an OS or permissions issue. It could also as you mention a corporate PC, that you do not have sufficent permissions to use zip, do you have admin priviledges, which would allow you to install applications?

What happens if you try Safe Mode and then try to unzip the compressed downloads of Hijackthis?


If you can do the majority of this guide below and especially the first few sections then these may clean your PC up enought to be able to unzip and continue with malware removal, if you cannot do them in normal mode then try safe mode as getting the log files to attach is the only way our malware experts can assist you if indeed you have malware.



Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

You must follow ALL steps from beginning to end. Do not skip anything and do the steps in the order written (this is important). When you finish, you must attach the requested logs here. Without the logs, we cannot help you. They are our only visibilty into what is going on with your PC. Since we do not have physical access, they are the next best thing.

If you have problems completing any steps, note them and continue. Explain what you could and could not do when you come back. If you get error messages for anything, give us the exact word for word error message.

 

You're welcome. Make sure you check the below link out:

• How to Protect yourself from malware!