HELP!! 'em pc on the internet' infection

Discussion in 'Malware Help (A Specialist Will Reply)' started by DanHasALamb, Jun 25, 2008.

  1. DanHasALamb

    DanHasALamb Private E-2

    Hi all

    I'm having a problem with my computer being horrendously slow, but I seem to be infected with some sort of malware/adware that my antiviruses won't pick up. I'm in the middle of following the general clean up instructions from this site, but I'm then going to need some help getting rid of the malware virus. Any help anyone could give me would be great.

    Many thanks
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  3. DanHasALamb

    DanHasALamb Private E-2

    These steps have been completed and I've attached the requested logs files.

    Hope these are okay. Many thanks for helping me out with this and I look forward to hearing further instructions.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You did not attach the log from running Super-Antispyware. Did it find anything?

    I'm not seeing any malware at this time....though you do have a lot of items in your startup file....You may wish to use a Startup Manager

    What problems are you currently having exactly.
     
  5. DanHasALamb

    DanHasALamb Private E-2

    Apologies: here is the log frm Super Anti Spyware.

    It found some stuff, not sure if it's got rid of all of it. Main problem has been with new windows popping up with adverts, which have been very annoying and combined with super-slow performance. There are lots of start up programs, so I'll take your advice on the Startup manager. A problem I'm having, even after doing the scans, is that if I don't shut down programs as they open on startup, my machine just restarts itself then shows the "Windows has recovered from a serious error" message.

    If you could let me know any more advice, it would be really handy.
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    SAS did find quite a lot of malware......let's first do this:
    Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Now re-run both SAS and MWB scans and attach the new logs from both.
     
  7. DanHasALamb

    DanHasALamb Private E-2

    Added to the registry and the logs from the scans are attached. Apparently nothing harmful was found by either.
     

    Attached Files:

  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    This sounds like an OS issue and as such I would suggest you post in the software section.

    If you are not having any other malware problems, it is time to do our final steps:

    1. If we used ComboFix then UNINSTALL COMBOFIX (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
    2. Click START then RUN
    * Now type "%userprofile%\Desktop\cf" /u in the runbox and click OK.
    * Note: The space between the cf and the /U, it must be there.
    3. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    4. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    5. If you are running Windows XP or Windows ME, do the below:
    * Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    6. After doing the above, you should work thru the below link:
    How to Protect yourself from malware!
     

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